Time Management

When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients. In order to deliver good quality [...]

Este es el curso 1 de la certificación profesional para representantes de desarrollo de ventas de Salesforce. Para poder realizar correctamente los cursos posteriores, asegúrate de haber completado este. Aquí podrás conocer las funciones clave de un representante de desarrollo de ventas (SDR, por sus siglas en inglés) [...]

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will [...]

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, [...]

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity [...]

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate [...]

Stress is a universal experience. Now more than ever, people are suffering from burnout. They're getting overwhelmed by the stress of life, and wondering where their time went. Managing stress is a skill rarely taught in schools, yet it is one of the most vital skills one can have. [...]