Customer Service

Sort options

Technical Support Case Studies and Capstone (Coursera)

Apr 22nd 2024
Technical Support Case Studies and Capstone (Coursera)
Course Auditing
Categories
Effort
Languages
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.

Fundamentos do Suporte Técnico (Coursera)

Ele é o primeiro de uma série que visa prepará-lo para entrar no mercado de TI como especialista de suporte técnico. Neste curso, apresentaremos o mundo da Tecnologia da Informação, ou TI. Você aprenderá sobre diversas facetas da Tecnologia da Informação, como hardware, software, internet, resolução de problemas e [...]

Recoger datos con SurveyMonkey (Coursera)

Apr 22nd 2024
Recoger datos con SurveyMonkey (Coursera)
Free Course
Categories
Effort
Languages
En este proyecto, vamos a explorar el proceso para crear una encuesta y las maneras en que SurveyMonkey simplifica el recogimiento de datos. Vamos a aprender cómo se organiza el programa y como funciona para que Usted se sienta cómodo y seguro de si mismo en crear su propia encuesta.

Technical Support Fundamentals (Coursera)

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the [...]

Retail Customer Service (Coursera)

Apr 15th 2024
Retail Customer Service (Coursera)
Course Auditing
Categories
Effort
Languages
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will [...]
Apr 15th 2024
Course Auditing
44.00 EUR/month

Preparing for Your Retail Customer Service Role (Coursera)

Apr 15th 2024
Preparing for Your Retail Customer Service Role (Coursera)
Course Auditing
Categories
Effort
Languages
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses [...]
Apr 15th 2024
Course Auditing
44.00 EUR/month

Introduction to Customer Service (Coursera)

Apr 15th 2024
Introduction to Customer Service (Coursera)
Course Auditing
Categories
Effort
Languages
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, [...]
Apr 15th 2024
Course Auditing
44.00 EUR/month

Call Center Customer Service (Coursera)

Apr 15th 2024
Call Center Customer Service (Coursera)
Course Auditing
Categories
Effort
Languages
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity [...]
Apr 15th 2024
Course Auditing
44.00 EUR/month

Interacting with Customers (Coursera)

Apr 15th 2024
Interacting with Customers (Coursera)
Course Auditing
Categories
Effort
Languages
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate [...]
Apr 15th 2024
Course Auditing
44.00 EUR/month

Preparing for Your Call Center Customer Service Role (Coursera)

Apr 15th 2024
Preparing for Your Call Center Customer Service Role (Coursera)
Course Auditing
Categories
Effort
Languages
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the [...]
Apr 15th 2024
Course Auditing
44.00 EUR/month