Customer Service

Sort options

Technical Support Fundamentals (Coursera)

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the [...]
10
Average: 10 ( 4 votes )

Fundamentos do Suporte Técnico (Coursera)

Ele é o primeiro de uma série que visa prepará-lo para entrar no mercado de TI como especialista de suporte técnico. Neste curso, apresentaremos o mundo da Tecnologia da Informação, ou TI. Você aprenderá sobre diversas facetas da Tecnologia da Informação, como hardware, software, internet, resolução de problemas e [...]
0
No votes yet

Recoger datos con SurveyMonkey (Coursera)

Oct 11th 2021
Recoger datos con SurveyMonkey (Coursera)
Free Course
Categories
Effort
Languages
En este proyecto, vamos a explorar el proceso para crear una encuesta y las maneras en que SurveyMonkey simplifica el recogimiento de datos. Vamos a aprender cómo se organiza el programa y como funciona para que Usted se sienta cómodo y seguro de si mismo en crear su propia encuesta.
0
No votes yet

Culture of Services: Paradox of Customer Relations (edX)

Understand the subtle and sometimes counter-intuitive dynamics of customer relations. Learn a fresh, cultural perspective on service-focused industries. Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service [...]
0
No votes yet

Basic customer service skills (Skillshare)

Self Paced
Basic customer service skills (Skillshare)
Free Course
Categories
Effort
Languages
Being an expert in customer service is mostly about getting the most basic support skills right. Communicating properly, expressing empathy and willingness to help, staying motivated are just a handful of important skills that every support rep needs to be good at. This course is ideal for you if [...]
10
Average: 10 ( 1 vote )

Sales in Sport Business (edX)

As a successful sales executive, you can help fans become part of the experience, both in the stadium and out. Learn key sales and revenue generation strategies from professionals within the sports industry, which is valued at more than $500 billion this year.
0
No votes yet

Culture of Services: New Perspective on Customer Relations (edX)

No sessions available
Culture of Services: New Perspective on Customer Relations (edX)
Course Auditing
Categories
Effort
Languages
Learn how to analyze and understand the difficult dynamics of customer service. Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services.
6
Average: 6 ( 3 votes )

Understanding Customer Experience (KAU)

Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational development. Understanding Customer Experience is [...]
6
Average: 6 ( 3 votes )

Experience SAP Hybris Solutions (openSAP)

Self Paced
Experience SAP Hybris Solutions (openSAP)
Free Course
Categories
Effort
Languages
Traditional CRM tools are fast becoming obsolete. They often don’t have the necessary breadth to satisfy the growing demand for omnichannel customer engagement. What businesses need is a comprehensive approach to engage with customers consistently, across all touchpoints and functional activities, not just via stovepipe solutions for e-commerce, point-of-sale, [...]
0
No votes yet