Customer Service

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Introduction to Customer Service (Coursera) Coursera
CVS Health

Introduction to Customer Service (Coursera)

Business

Immerse yourself in the world of customer service with this comprehensive online course. Whether you're new to the field or looking to refine your existing skills, 'Introduction to Customer Service' offers a structured approach to mastering key areas such as communication, time management and conflict resolution. Gain practical insights through hands-on activities and real-world projects designed to enhance your understanding and application of customer service principles.

Aug 31st 2026
4 Weeks
Communication Time Management Customer Service
Details
Preparing for Your Retail Customer Service Role (Coursera) Coursera
CVS Health

Preparing for Your Retail Customer Service Role (Coursera)

Business

Embark on an essential journey towards mastering the fundamentals of retail customer service with this expert-led course. Tailored for aspiring professionals, this program equips you with the skills needed to craft an impactful resume, optimize your online presence, and ace your first customer service interview. Apply what you've learned through a practical project that showcases your acquired expertise.

Aug 31st 2026
2 Weeks
Career Communication Customer Service
Details
Retail Customer Service (Coursera) Coursera
CVS Health

Retail Customer Service (Coursera)

Business

Dive into the world of Retail Customer Service with our expert-led course designed to equip you with essential skills for engaging customers effectively in a retail setting. From managing transactions to mastering returns and exchanges, this course offers hands-on learning opportunities through realistic simulations and peer reviews. Elevate your customer service game today!

Aug 31st 2026
5-12 Weeks
Communication Time Management Customer Service
Details
Customer Service in the Age of Generative AI (Coursera) Coursera
University of Virginia Darden School Foundation

Customer Service in the Age of Generative AI (Coursera)

Marketing & Communication Business

Discover the transformative power of generative AI in enhancing your customer service strategies. This course will equip you with the skills needed to design, develop, and deploy advanced chatbots that provide tailored assistance and support to customers, ensuring a seamless and satisfying experience every time.

Aug 31st 2026
2 Weeks
Artificial Intelligence Customer Service AI
Details
Understanding Customer Experience (KAU) KAU
Karlstad Business School

Understanding Customer Experience (KAU)

Management & Leadership Marketing & Communication

Dive into the world of customer experience with our comprehensive online course, Understanding Customer Experience (KAU). This graduate-level program, offered in partnership between Karlstad Business School and the Service Research Center - CTF, is designed for professionals eager to master the art and science of delivering memorable experiences that keep customers coming back. Whether you're looking to refine your marketing strategies or seeking to drive organizational development from a customer-centric perspective, this course provides the knowledge and tools necessary to succeed.

Self Paced
Self-Paced
Business Marketing Customer Service
Details
Culture of Services: New Perspective on Customer Relations (edX) EdX
Kyoto University,KyotoUx

Culture of Services: New Perspective on Customer Relations (edX)

Humanities Social Sciences

Dive into the world of customer service with our 'Culture of Services: New Perspective on Customer Relations' course, available on edX. This comprehensive program explores the intricate social and cultural aspects that shape how customers and providers interact. Learn to co-create value through extended interactions and elevate your customer relations game.

No sessions available
5-12 Weeks
Business Management Customer Service
Details
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