Customer Service

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Technical Support Fundamentals (Coursera) Coursera
Google

Technical Support Fundamentals (Coursera)

Dive into the world of IT with our introductory course on Technical Support Fundamentals. Whether you're new to technology or looking to refine your skills, this course provides a comprehensive overview of essential topics including computer hardware, software, Internet basics, troubleshooting techniques, and effective customer service strategies. Prepare for an entry-level role as an IT support specialist by mastering the fundamentals.

Oct 19th 2026
5-12 Weeks
Fundamentos do Suporte Técnico (Coursera) Coursera
Google

Fundamentos do Suporte Técnico (Coursera)

Este é o primeiro passo para uma carreira no suporte técnico. O curso Fundamentos do Suporte Técnico oferece uma introdução abrangente à Tecnologia da Informação (TI), cobrindo desde hardware e software até técnicas de resolução de problemas e atendimento ao cliente. Prepare-se para entrevistas técnicas com dicas práticas e expanda seu conhecimento sobre a TI.

Oct 19th 2026
5-12 Weeks
Understanding Customer Experience (KAU) KAU
Karlstad Business School

Understanding Customer Experience (KAU)

Dive into the world of customer experience with our comprehensive online course, Understanding Customer Experience (KAU). This graduate-level program, offered in partnership between Karlstad Business School and the Service Research Center - CTF, is designed for professionals eager to master the art and science of delivering memorable experiences that keep customers coming back. Whether you're looking to refine your marketing strategies or seeking to drive organizational development from a customer-centric perspective, this course provides the knowledge and tools necessary to succeed.

Self Paced
Self-Paced
Culture of Services: New Perspective on Customer Relations (edX) EdX
Kyoto University,KyotoUx

Culture of Services: New Perspective on Customer Relations (edX)

Dive into the world of customer service with our 'Culture of Services: New Perspective on Customer Relations' course, available on edX. This comprehensive program explores the intricate social and cultural aspects that shape how customers and providers interact. Learn to co-create value through extended interactions and elevate your customer relations game.

No sessions available
5-12 Weeks