This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
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By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Create solutions to customer problems
- Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the first three courses in this program.
Course 4 of 4 in the CVS Health Retail Customer Service Professional Certificate.
Syllabus
WEEK 1
Career and Job Search Information
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
WEEK 2
Capstone Project
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
