Coursera

Preparing for Your Retail Customer Service Role (Coursera)

Offered by CVS Health,

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.

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By the end of the course, you will be able to:

Create positive interactions with customers
De-escalate conflict with customers
Create solutions to customer problems
Describe the different roles in call center customer service

To be successful in this course, it is recommended that you complete the first three courses in this program.
Course 4 of 4 in the CVS Health Retail Customer Service Professional Certificate.

Syllabus

WEEK 1
Career and Job Search Information
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.

WEEK 2
Capstone Project
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.

Go to Class

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