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Conoce los conceptos fundamentales y las herramientas del marketing para diseñar una estrategia de servicio enfocada en el consumidor. En este curso conocerás el proceso de la mercadotecnia y aprenderás a aplicarlo para crear valor para los clientes a través de los servicios. Te presentamos un marco de referencia [...]

Conoce los conceptos fundamentales del marketing como disciplina estratégica para el éxito de los negocios. En este curso conocerás la naturaleza de la mercadotecnia y su valor estratégico para los negocios al crear valor para los clientes. Al destacar algunos de los desafíos distintivos, te presentamos un marco de [...]

El servicio es un proceso orientado al cliente. Conoce cómo se elevan los estándares de este proceso para lograr la lealtad del cliente. En este curso conocerás los métodos y las herramientas que se requieren para mejorar el proceso de producción del servicio, elevar los estándares de producción y [...]

Learn how to implement evidence-based teaching strategies in your university classroom as well as effective methods for assessing teaching and learning. This course is designed to provide future STEM faculty, graduate students and post-doctoral fellows with an introduction to effective teaching strategies and the research that supports [...]

This course introduces an overview of financial analytics. You will learn why, when, and how to apply financial analytics in real-world situations. You will explore techniques to analyze time series data and how to evaluate the risk-reward trade off expounded in modern portfolio theory. While most of the focus [...]

When faced with a complex and ambiguous work environment, how do you, as a potential leader, envision the future? How can you deliver on your vision in a way that conveys meaning and drives positive change within your organisation? In this course you will explore how leaders can create [...]

This course presents in-depth discussion and analysis of metal-oxide-semiconductor field effect transistors (MOSFETs) and bipolar junction transistors (BJTs) including the equilibrium characteristics, modes of operation, switching and current amplifying behaviors.

This course presents in-depth discussion and analysis of pn junction and metal-semiconductor contacts including equilibrium behavior, current and capacitance responses under bias, breakdown, non-rectifying behavior, and surface effect. You'll work through sophisticated analysis and application to electronic [...]