Active Listening

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Psychological First Aid (Coursera)

Learn to provide psychological first aid to people in an emergency by employing the RAPID model: Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition. Utilizing the RAPID model (Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition), this specialized course provides perspectives on injuries and trauma that are [...]

Modern Supervisor Skills (Coursera)

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to: describe the nature of a supervisor’s position and its role in [...]

Conflict Transformation (Coursera)

This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.

Types of Conflict (Coursera)

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield [...]

Conflict Resolution Skills (Coursera)

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have [...]

Communication in the 21st Century Workplace (Coursera)

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and [...]

Having Difficult Conversations in the Virtual World (edX)

Having the skills to engage in difficult conversations in the virtual world can support you in both work and personal situations. Having a difficult conversation can be difficult, but it's an essential leadership skill for good relationships and the growth and development of good teams--whether at work, in volunteer [...]

Listening Skills to Succeed at University (FutureLearn)

Feb 27th 2023
Listening Skills to Succeed at University (FutureLearn)
Course Auditing
Improve your listening skills and learn practical strategies for effective listening at university. Develop active listening skills to help you succeed at university. Listening is a vital literacy skill that helps us to make sense of the world. Despite this, it is rarely taught at schools and university students [...]

Approaches to Operationalizing One Health (edX)

Learn how to put One Health into practice. While One Health is broadly accepted as an approach to understanding issues at the interface of human, animal, and environmental health, its interdisciplinary nature can make operationalizing the approach challenging. Students will learn how to use several tools in a community-based [...]

Pathways to Exploring and Understanding One Health Connections (edX)

This course will present several “Wicked Problems” and explore them from a One Health approach. This process will help students see how using a multi-disciplinary, cross cultural approach to understanding the root causes of these issues supports a construction of resilient and sustainable solutions.