Active Listening

Learn to provide psychological first aid to people in an emergency by employing the RAPID model: Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition. Utilizing the RAPID model (Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition), this specialized course provides perspectives on injuries and trauma that are [...]

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to: describe the nature of a supervisor’s position and its role in [...]

This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield [...]

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have [...]

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and [...]