Active Listening

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Active Listening: Enhancing Communication Skills (Coursera)

Dec 11th 2023
Active Listening: Enhancing Communication Skills (Coursera)
Course Auditing
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In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts. [...]

Introduction to Customer Service (Coursera)

Dec 11th 2023
Introduction to Customer Service (Coursera)
Course Auditing
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The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, [...]
Dec 11th 2023
Course Auditing
44.00 EUR/month

Conflict Transformation (Coursera)

This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.

Types of Conflict (Coursera)

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield [...]

Conflict Resolution Skills (Coursera)

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have [...]

Communication in the 21st Century Workplace (Coursera)

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and [...]

Psychological First Aid (Coursera)

Learn to provide psychological first aid to people in an emergency by employing the RAPID model: Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition. Utilizing the RAPID model (Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition), this specialized course provides perspectives on injuries and trauma that are [...]

Listening Skills to Succeed at University (FutureLearn)

Nov 6th 2023
Listening Skills to Succeed at University (FutureLearn)
Course Auditing
Categories
Effort
Languages
Improve your listening skills and learn practical strategies for effective listening at university. Develop active listening skills to help you succeed at university. Listening is a vital literacy skill that helps us to make sense of the world. Despite this, it is rarely taught at schools and university students [...]

Design Thinking: Empathizing to Understand the Problem (edX)

Learn how to identify and understand product or business problems through active listening, empathy and user-focused research. When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your [...]

Having Difficult Conversations in the Virtual World (edX)

Having the skills to engage in difficult conversations in the virtual world can support you in both work and personal situations. Having a difficult conversation can be difficult, but it's an essential leadership skill for good relationships and the growth and development of good teams--whether at work, in volunteer [...]