Customer Value Management

Scope, time, and cost management are at the heart of successful project management. This course will give you the tools to develop a project scope, schedule and budget and then status them to predict project performance. Throughout the course, you will learn about change management and techniques to implement [...]

Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to [...]