Free Online CRM Courses & MOOCs

Coursera

Salesforce,SV Academy

Boosting Productivity through the Tech Stack (Coursera)

Business

Unlock the secrets of boosting your productivity as a Sales Development Representative (SDR) with our comprehensive online course. Learn how to efficiently manage the tech stack, utilize CRM tools, harness sales intelligence platforms, and develop powerful outreach strategies to connect with prospective customers. Perfect for those looking to launch or advance their career in tech sales.

Jul 20th 2026

5-12 Weeks

Business Productivity Sales

Coursera

University of California, Irvine

Salesforce Basics (Coursera)

Business

Discover the fundamentals of Salesforce, the leading Customer Relationship Management (CRM) system, designed to revolutionize how businesses manage customer interactions. This course breaks down Salesforce into its core elements, including Lightning for Sales, Community Cloud, Marketing Cloud, and essential security practices. Whether you're new to CRM systems or looking to enhance your current knowledge, this course provides a structured learning path with practical application activities on Trailhead, peer discussions, video demonstrations, and review assignments.

Jul 20th 2026

3 Weeks

Business Data Management Cloud Computing

Coursera

Salesforce,Pathstream

Reports, Dashboards, and Customer Success in Salesforce (Coursera)

Business

Dive into 'Reports, Dashboards, and Customer Success in Salesforce', a crucial course for anyone looking to harness the power of Salesforce for better reporting, dashboard creation, and enhancing customer success strategies. This course is part of Coursera's Salesforce Sales Operations Professional Certificate program, aimed at those interested in foundational sales roles that leverage Salesforce effectively. Discover how to use Salesforce tools to improve customer service, analyze data for sales team performance enhancement, and prepare yourself for a career path towards becoming a Salesforce administrator.

Jul 20th 2026

4 Weeks

CRM Customer Relationship Management Dashboards

Coursera

FIA Business School

Fundamentos de IA Aplicados ao CRM (Coursera)

Marketing & Communication

Deseja transformar seu CRM com inteligência artificial? Este curso apresenta os princípios básicos de IA e como aplicá-los em sistemas de Customer Relationship Management para otimizar processos, melhorar a personalização do atendimento ao cliente e aumentar o retorno sobre investimento. Aprenda a utilizar dados para tomar decisões mais informadas.

Jul 20th 2026

4 Weeks

Artificial Intelligence Machine Learning CRM

Coursera

Dell

Selling with Confidence (Coursera)

CS: Information & Technology

Unlock your potential as a sales professional with 'Selling with Confidence'. This course equips you with essential skills to deliver business value, tackle objections, and secure successful closures. Perfect for newcomers to IT Sales or individuals looking to pivot their careers, this program offers a comprehensive guide to becoming a confident and effective seller.

Jul 20th 2026

3 Weeks

Sales CRM Value Proposition

Coursera

Dell

Setting Up Your Sale (Coursera)

CS: Information & Technology

Embark on your journey to becoming a proficient sales professional with 'Setting Up Your Sale'. This foundational course from Coursera, developed by Dell Technologies, offers an overview of sales careers and equips you with essential skills needed to excel in the field. From understanding various sales roles to learning how to effectively prepare for them, this course lays down the basics of an IT sales campaign.

Jul 20th 2026

3 Weeks

Sales Career Development CRM

Coursera

Dell

What Does IT Sales Entail? (Coursera)

CS: Information & Technology

Embark on your journey to becoming a successful IT Sales Professional with 'What Does IT Sales Entail?' This introductory course by Dell Technologies on Coursera offers insights into the world of IT sales. Whether you're new to the field or looking to refine your skills, this course provides an overview of sales careers in technology and equips you with essential professional skills needed for a successful career in IT sales.

Jul 20th 2026

3 Weeks

Sales Career Development CRM

Introduction to Management Information Systems (MIS): A Survival Guide (edX)

EdX

Universidad Carlos III de Madrid - UC3M,UC3Mx

Introduction to Management Information Systems (MIS): A Survival Guide (edX)

Management & Leadership

Embark on a journey into the world of Management Information Systems (MIS) with our Survival Guide course. Whether you're new to MIS or seeking to deepen your understanding, this course will equip you with essential skills and knowledge in managing information systems within businesses. Explore key topics such as cloud computing, databases, big data analytics, and learn how to integrate ERPs like SAP®, Oracle® or Microsoft Dynamics Navision® into business processes for improved efficiency.

Self Paced

Self-Paced

Cloud Databases Big Data

Coursera

Università Bocconi

Arts and Heritage Management (Coursera)

Management & Leadership Marketing & Communication

Dive into the world of arts management with our comprehensive Arts and Heritage Management course. Designed for professionals looking to lead art and cultural institutions, this course equips you with the skills needed to bridge the gap between creative expression and audience engagement. Learn how to navigate the complexities of managing vision, finances, and community impact in the arts sector.

Jul 13th 2026

5-12 Weeks

Management Marketing Branding