Free Online CRM Courses & MOOCs

EdX

Indian Institute of Management, Bangalore,IIMBx

Customer Relationship Management (edX)

Management & Leadership Business

Discover the secrets to successful customer relationship management with this in-depth online course from edX. Gain a thorough understanding of CRM concepts, best practices, and how to implement them for long-term profitability. Whether you're new to CRM or looking to refine your existing strategies, this course will equip you with the knowledge and skills needed to foster lasting relationships with customers and drive business success.

Self Paced

Self-Paced

Marketing CRM Customer Centricity

Coursera

Salesforce,SV Academy

Boosting Productivity through the Tech Stack (Coursera)

Business

Unlock the secrets of boosting your productivity as a Sales Development Representative (SDR) with our comprehensive online course. Learn how to efficiently manage the tech stack, utilize CRM tools, harness sales intelligence platforms, and develop powerful outreach strategies to connect with prospective customers. Perfect for those looking to launch or advance their career in tech sales.

Oct 12th 2026

5-12 Weeks

Business Productivity Sales

Coursera

University of California, Irvine

Salesforce Basics (Coursera)

Business

Discover the fundamentals of Salesforce, the leading Customer Relationship Management (CRM) system, designed to revolutionize how businesses manage customer interactions. This course breaks down Salesforce into its core elements, including Lightning for Sales, Community Cloud, Marketing Cloud, and essential security practices. Whether you're new to CRM systems or looking to enhance your current knowledge, this course provides a structured learning path with practical application activities on Trailhead, peer discussions, video demonstrations, and review assignments.

Oct 12th 2026

3 Weeks

Business Data Management Cloud Computing

Coursera

Salesforce,Pathstream

Reports, Dashboards, and Customer Success in Salesforce (Coursera)

Business

Dive into 'Reports, Dashboards, and Customer Success in Salesforce', a crucial course for anyone looking to harness the power of Salesforce for better reporting, dashboard creation, and enhancing customer success strategies. This course is part of Coursera's Salesforce Sales Operations Professional Certificate program, aimed at those interested in foundational sales roles that leverage Salesforce effectively. Discover how to use Salesforce tools to improve customer service, analyze data for sales team performance enhancement, and prepare yourself for a career path towards becoming a Salesforce administrator.

Oct 12th 2026

4 Weeks

CRM Customer Relationship Management Dashboards

Coursera

Coursera Project Network

Introducción a CRM con HubSpot (Coursera)

Marketing & Communication Business

Sumérjase en esta introducción práctica a los sistemas de gestión de relaciones con clientes (CRM) mediante la plataforma HubSpot. Aprenderá desde cero cómo crear, implementar y utilizar un CRM efectivo para impulsar el crecimiento de su empresa. Este curso te guiará paso a paso para aprovechar al máximo las capacidades de HubSpot y mejorar la experiencia del cliente.

Oct 12th 2026

Self-Paced

Sales CRM Customer Relationship Management

Coursera

FIA Business School

Fundamentos de IA Aplicados ao CRM (Coursera)

Marketing & Communication

Deseja transformar seu CRM com inteligência artificial? Este curso apresenta os princípios básicos de IA e como aplicá-los em sistemas de Customer Relationship Management para otimizar processos, melhorar a personalização do atendimento ao cliente e aumentar o retorno sobre investimento. Aprenda a utilizar dados para tomar decisões mais informadas.

Oct 12th 2026

4 Weeks

Artificial Intelligence Machine Learning CRM

VITARA - Compliance Risk Management (edX)

EdX

International Monetary Fund - IMF,IMFx

VITARA - Compliance Risk Management (edX)

Economics & Finance

Embark on a comprehensive journey into the world of Compliance Risk Management with our self-paced online course offered by edX. Gain fundamental knowledge on contemporary CRM practices designed to boost voluntary compliance through strategic risk identification and treatment. This course is perfect for professionals aiming to understand how systematic approaches in CRM can support tax administrations in achieving their core functions and overall objectives.

Self Paced

Self-Paced

CRM Tax Administration VITARA

Coursera

Dell

Selling with Confidence (Coursera)

CS: Information & Technology

Unlock your potential as a sales professional with 'Selling with Confidence'. This course equips you with essential skills to deliver business value, tackle objections, and secure successful closures. Perfect for newcomers to IT Sales or individuals looking to pivot their careers, this program offers a comprehensive guide to becoming a confident and effective seller.

Oct 12th 2026

3 Weeks

Sales CRM Value Proposition

Coursera

Dell

Setting Up Your Sale (Coursera)

CS: Information & Technology

Embark on your journey to becoming a proficient sales professional with 'Setting Up Your Sale'. This foundational course from Coursera, developed by Dell Technologies, offers an overview of sales careers and equips you with essential skills needed to excel in the field. From understanding various sales roles to learning how to effectively prepare for them, this course lays down the basics of an IT sales campaign.

Oct 12th 2026

3 Weeks

Sales Career Development CRM