We will discuss modes of communication and how to effectively communicate in person, by phone and by email. We will talk about understanding the other person: communication principles, communication styles and reading between the lines. Finally, we will speak about influencing and being influenced: influencing strategies, strategies for presentations, making requests, declining requests, and mistakes in communication.
Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.
By the end of the course, you will be able to communicate effectively in a variety of modes, make connections to your colleagues, and understand how to influence others and respond to influence.
Course 2 of 5 in the Effective Professional Communication Specialization
Syllabus
WEEK 1
Introduction
WEEK 2
Module 1. Introduction/Modes of communication
You will watch 3 lectures about different modes of communication such as communication in person, communication by phone or email. The module also contains 1 introductory lecture. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
WEEK 3
Understanding the other person
You will watch 3 lectures about understanding the other person through exploring communication principles, communication styles, active listening and reading between the lines. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
WEEK 4
Module 3: Influencing and being influenced
You will watch 5 lectures about influencing and being influenced: influencing strategies, strategies for presentations, making requests, declining requests, and mistakes in communication.
You will complete 7 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
WEEK 5
Final Test
