Supporting Clients (Coursera)

Supporting Clients (Coursera)

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

By the end of the course, you will be able to:

  1. Assist people who desire to pursue a career, make a career change, or work towards career advancement.
  2. Guide people in finding relevant employment opportunities that meet their needs and the labor market.
  3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters.
  4. Help people develop interviewing skills.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Course 3 of 4 in the Goodwill® Career Coach and Navigator Professional Certificate.

Syllabus

WEEK 1
Career Navigation
Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.

WEEK 2
Guiding Clients in Their Job Search
As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.

WEEK 3
Cover Letters, Resumes, Portfolios and Interviewing
Career Coaches and Navigators help people find jobs and move forward in their careers. People of all backgrounds and experiences, regardless of where they are in their careers, will count on you for help with interviewing, writing cover letters and resumes,and more. In this module, you will learn strategies to help clients sell their skills and experiences to potential employers.

WEEK 4
Success in the Workplace
The best onboarding experiences help new employees feel welcomed and valued right away. However, people who have limited work experience or have been out of the workforce for extended periods often struggle on their first day at work for a variety of reasons. In this module, you will discover ways to help clients have a positive first day and set the stage for continued success.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Coaching Practices (Coursera) Coursera
University of California, Davis

Coaching Practices (Coursera)

In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course. We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers.

May 25th 2026
4 Weeks
Evolução na Carreira de Liderança (Coursera) Coursera
FIA Business School

Evolução na Carreira de Liderança (Coursera)

Nossas boas-vindas ao Curso Evolução na Carreira de Liderança. Neste curso, você aprenderá que a evolução na carreira de liderança implica em assumir posições em níveis crescentes de complexidade. Cada degrau de complexidade oferece novos desafios. É possível predizer quais serão as principais dificuldades a serem enfrentadas em cada degrau de complexidade, de forma a preparar as pessoas e minimizar os impactos em seu processo de adaptação e nos resultados da organização.

Jun 1st 2026
4 Weeks
Essential Skills for Your Career Development (Coursera) Coursera
University of Leeds

Essential Skills for Your Career Development (Coursera)

Explore professional career development methods to get your career on track and achieve success. This course will help you learn skills for life that would enable you to take your career to the next level. Using planning tools, you’ll identify the right career path for you, establish achievable goals and learn how to achieve them.

Jun 1st 2026
2 Weeks
Managing as a Coach (Coursera) Coursera
University of California, Davis

Managing as a Coach (Coursera)

Do you (or do you want to) manage employees? Have you ever wondered how to get better performance out of those you manage? Are you unsure if you are communicating effectively with your employees? If you answered “yes” to any of these questions, then this course – and its associated specialization – is for you! Leadership and management responsibilities have changed dramatically, particularly in the last decade. In order to be an effective manager in increasingly fast-paced and complex organizational environments, coaching has become essential.

Jun 1st 2026
4 Weeks
Career planning: Your career, your life (Coursera) Coursera
Macquarie University

Career planning: Your career, your life (Coursera)

Are you satisfied with your career? Where do you see yourself in the future? No matter where you are on your professional journey, careful planning will help you reach your goals. This course will help you adapt to rapidly evolving job markets by enhancing your self-knowledge and confidence to explore wider career opportunities.

Jun 1st 2026
5-12 Weeks
Designing and Implementing Your Coaching Strategy (Coursera) Coursera
University of California, Davis

Designing and Implementing Your Coaching Strategy (Coursera)

In order to be an effective manager in increasingly fast-paced and complex organizational environments, coaching skills to develop and get the best work out of employees has become essential. Throughout the Coaching Skills for Managers specialization, we’ve discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice as you solidify your coaching philosophy, develop your coaching practice and agendas, and demonstrate mastery at handling everyday coaching conversations!

Jun 1st 2026
3 Weeks
Qualitative Research Methods (Coursera) Coursera
University of Amsterdam

Qualitative Research Methods (Coursera)

In this course you will be introduced to the basic ideas behind the qualitative research in social science. You will learn about data collection, description, analysis and interpretation in qualitative research. Qualitative research often involves an iterative process. We will focus on the ingredients required for this process: data collection and analysis.

May 25th 2026
5-12 Weeks
Aprenda cómo buscar trabajo con Indeed (Coursera) Coursera
Coursera Project Network

Aprenda cómo buscar trabajo con Indeed (Coursera)

Al final de este proyecto, podrá buscar el trabajo exacto en el que desea estar, en la ubicación correcta, con el salario que usted desea. También sabrá dónde buscar información salarial precisa, datos de la empresa y cómo encontrar información sobre una certificación. Todo esto lo aprenderemos utilizando el sitio web Indeed, el cual ha sido creado para conseguir estos objetivos y es una herramienta poderosa hoy en día para la búsqueda de trabajo en muchos lugares del mundo.

Jun 1st 2026
Self-Paced
Data Collection: Online, Telephone and Face-to-face (Coursera) Coursera
University of Michigan

Data Collection: Online, Telephone and Face-to-face (Coursera)

This course presents research conducted to increase our understanding of how data collection decisions affect survey errors. This is not a “how–to-do-it” course on data collection, but instead reviews the literature on survey design decisions and data quality in order to sensitize learners to how alternative survey designs might impact the data obtained from those surveys.

Jun 1st 2026
4 Weeks
Career Management (Coursera) Coursera
FIA Business School

Career Management (Coursera)

This course was developed for professionals from any area or industry to use communication strategically to improve their management and business understanding. There is no mandatory prerequisite but having business experience will help participants make the most of the proposal of texts, analyses, and content. From a unique approach, it funnels content from understanding how you can improve your career looking for new oportunities and scenarios.

Jun 1st 2026
5-12 Weeks