Supporting Clients (Coursera)

Supporting Clients (Coursera)

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

By the end of the course, you will be able to:

  1. Assist people who desire to pursue a career, make a career change, or work towards career advancement.
  2. Guide people in finding relevant employment opportunities that meet their needs and the labor market.
  3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters.
  4. Help people develop interviewing skills.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Course 3 of 4 in the Goodwill® Career Coach and Navigator Professional Certificate.

Syllabus

WEEK 1
Career Navigation
Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.

WEEK 2
Guiding Clients in Their Job Search
As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.

WEEK 3
Cover Letters, Resumes, Portfolios and Interviewing
Career Coaches and Navigators help people find jobs and move forward in their careers. People of all backgrounds and experiences, regardless of where they are in their careers, will count on you for help with interviewing, writing cover letters and resumes,and more. In this module, you will learn strategies to help clients sell their skills and experiences to potential employers.

WEEK 4
Success in the Workplace
The best onboarding experiences help new employees feel welcomed and valued right away. However, people who have limited work experience or have been out of the workforce for extended periods often struggle on their first day at work for a variety of reasons. In this module, you will discover ways to help clients have a positive first day and set the stage for continued success.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

PlanU: escoge la mejor carrera y universidad para ti (Coursera) Coursera
Universidad de los Andes

PlanU: escoge la mejor carrera y universidad para ti (Coursera)

Este curso fue diseñado para que el participante desarrolle herramientas para tomar decisiones de carrera y universidad de una manera segura y sistemática. Durante las próximas semanas, nuestros estudiantes, recorrerán un camino con variadas y divertidas oportunidades de aprendizaje a través de las cuales conocerán y cuestionarán diferentes aspectos del proceso de esta elección. Simultáneamente, construirán las habilidades para descubrir sus propias respuestas y elaborar planes de acción coherentes con aquello que les interesa, con sus fortalezas, retos y posibilidades.

Jul 27th 2026
4 Weeks
Finding and Preparing for the Right Job (Coursera) Coursera
University of California, Irvine

Finding and Preparing for the Right Job (Coursera)

Finding and preparing for the right job in the DS/AI field can be tricky. In this course, we will explore how the job market has vastly different descriptions for the same job title, how to identify what a company is really looking for, and how to search the “hidden” job market. We will also overview major skills areas experts recommend revisiting before applying for jobs in this field, how to tailor your resume to catch the eye of a DS/AI hiring manager, and how to create a stellar portfolio. Finally, we will discuss the importance of marketing yourself and tips and tricks on how to do it well.

Jul 27th 2026
4 Weeks
Interviewing, Negotiating a Job Offer, and Career Planning (Coursera) Coursera
University of California, Irvine

Interviewing, Negotiating a Job Offer, and Career Planning (Coursera)

Prepare yourself for interviewing and landing a job in the DS/AI field. In this course, we will discuss what needs to be done before, during, and after the interview process. We will also provide tips and tricks on how to practice for a major component of data science interviews: the technical interview. Finally, this course will cover best practices for accepting or declining a job offer, salary negotiations, and how to create a career development plan.

Jul 27th 2026
4 Weeks
Advanced Interviewing Techniques (Coursera) Coursera
University of Maryland, College Park

Advanced Interviewing Techniques (Coursera)

People interviewing for jobs today often fail because they are using yesterday's strategies. Recruiting technology has become more sophisticated, and the best employers are constantly changing the way interviews are done. This course gives you detailed strategies for handling tough competency-based, or behavioral, interviews so that you can communicate the knowledge, skills, and abilities that you have and that employers demand.

Aug 10th 2026
5-12 Weeks
Successful Interviewing (Coursera) Coursera
University of Maryland, College Park

Successful Interviewing (Coursera)

The goal of hiring managers is not just to hire people who need a job. It’s to hire people who believe in their organization, its mission and the work that’s involved in the job position. Every hiring manager knows: Hire people to do a job and they’ll work for your money. Hire people who believe in the work and they’ll work for their passion. And this is not a case of “fake it until you make it.” You have to be genuine about your belief in an organization and its mission. That means you have to have researched the industry, the company, and the position – and be able to show how your goals in life align with the company’s mission.

Aug 3rd 2026
5-12 Weeks
Empathy, Data, and Risk (Coursera) Coursera
University of Illinois at Urbana-Champaign

Empathy, Data, and Risk (Coursera)

Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk.

Aug 3rd 2026
4 Weeks
Inglés Empresarial: Gestión y Liderazgo (Coursera) Coursera
Arizona State University

Inglés Empresarial: Gestión y Liderazgo (Coursera)

¿Es usted un ejecutivo de negocios o gerente que utiliza inglés en su profesión? Entonces Ud. sabe que la buena comunicación empresarial en inglés exige los enfoques, el vocabulario y las estructuras lingüísticas específicas. En este curso, Ud. seguirá, a lo largo con un gerente recién promovido, como ella construye y conduce a su equipo hacia el éxito.

Jul 27th 2026
5-12 Weeks
Evolução na Carreira de Liderança (Coursera) Coursera
FIA Business School

Evolução na Carreira de Liderança (Coursera)

Nossas boas-vindas ao Curso Evolução na Carreira de Liderança. Neste curso, você aprenderá que a evolução na carreira de liderança implica em assumir posições em níveis crescentes de complexidade. Cada degrau de complexidade oferece novos desafios. É possível predizer quais serão as principais dificuldades a serem enfrentadas em cada degrau de complexidade, de forma a preparar as pessoas e minimizar os impactos em seu processo de adaptação e nos resultados da organização.

Jul 27th 2026
4 Weeks
Giving Helpful Feedback (Coursera) Coursera
University of Colorado Boulder

Giving Helpful Feedback (Coursera)

This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.

Aug 3rd 2026
5-12 Weeks
Interview Research and Preparation (Coursera) Coursera
University of Maryland, College Park

Interview Research and Preparation (Coursera)

This course, the first in the "Interviewing and Resume Writing in English" specialization, guides you to discover the interests, talents and competencies that you can use to find and do work that leverages your strengths, passions and who you are as a person, so you can start doing work that matters to you and to the world. Whether you already have a career and are looking to move forward, whether you’re looking to change careers, whether you’re starting out in the world of work, whether you’re coming back into the world of work after some time away – this course will help you see your path more clearly and will teach you how to communicate your value to an employer in a way that he or she can immediately recognize.

Jul 27th 2026
5-12 Weeks