Resolving and Transforming Conflict (Coursera)

Resolving and Transforming Conflict (Coursera)

Do you struggle to find conflict solutions and follow through with them? Do you need to learn about responding to conflict? Learn these skills and more from the Resolving and Transforming Conflict course!

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

Course 4 of 4 in the Conflict Management For Everyone Specialization.

Syllabus

WEEK 1: Start Here
WEEK 2: Responding to conflict
WEEK 3: Exploring cooperative solutions
WEEK 4: Following through on solutions
WEEK 5: Course Conclusion

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Conflict Resolution Skills (Coursera) Coursera
University of California, Irvine

Conflict Resolution Skills (Coursera)

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

Aug 3rd 2026
3 Weeks
Active Listening: Enhancing Communication Skills (Coursera) Coursera
Coursera Instructor Network

Active Listening: Enhancing Communication Skills (Coursera)

In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts.

Jul 20th 2026
1 Week
Types of Conflict (Coursera) Coursera
University of California, Irvine

Types of Conflict (Coursera)

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

Jul 20th 2026
5-12 Weeks
Understanding & Preventing Workplace Sexual Harassment (Coursera) Coursera
Coursera Instructor Network

Understanding & Preventing Workplace Sexual Harassment (Coursera)

Sexual harassment is an urgent and critical issue that affects individuals in various situations, from workplaces to educational institutions. This course, Understanding and Preventing Sexual Harassment, is designed to equip learners to enhance awareness of sexual harassment, report incidents of sexual harassment provide essential support to victims, advocate for change, and serve as catalysts for cultural transformation.

Aug 10th 2026
1 Week
William Shakespeare's Twelfth Night: Comedy, Conflict, and Community (Coursera) Coursera
University of Colorado Boulder

William Shakespeare's Twelfth Night: Comedy, Conflict, and Community (Coursera)

This course introduces and explores William Shakespeare’s classic comedy, Twelfth Night. Interviews with actors who appeared in the Colorado Shakespeare Festival’s 2019 production of Twelfth Night, as well as lectures by scholars and theater professionals who work and teach at the University of Colorado Boulder, offer students insight into Shakespeare’s artistic vision and its applications.

Jul 20th 2026
5-12 Weeks
Internal Displacement, Conflict and Protection (Coursera) Coursera
University of London

Internal Displacement, Conflict and Protection (Coursera)

This course provides insight into the phenomenon of internal displacement, a major humanitarian and development challenge in today’s world. Taking a global perspective, you will learn about who internally displaced persons (IDPs) are and where they come from, as well as delving into the fundamentals of the global protection response for IDPs and potential ‘solutions’ for those who have been internally displaced. The course places you at the centre of the learning experience through engagement with a range of robust and challenging activities, materials and online peer engagement.

Jul 27th 2026
5-12 Weeks
Negotiation, Mediation, and Conflict Resolution - Capstone Project (Coursera) Coursera
ESSEC Business School

Negotiation, Mediation, and Conflict Resolution - Capstone Project (Coursera)

This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization. Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution.

Jul 20th 2026
4 Weeks
Intercultural Communication and Conflict Resolution (Coursera) Coursera
University of California, Irvine

Intercultural Communication and Conflict Resolution (Coursera)

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Jul 20th 2026
3 Weeks
Influencing, Collaboration and Decision Making (Coursera) Coursera
Starweaver

Influencing, Collaboration and Decision Making (Coursera)

This course explores strategies for influencing others, collaborating effectively, and making informed decisions. Students will learn how to build credibility, negotiate effectively, and analyze information to make sound judgments and decisions. The course covers techniques to foster a culture of trust and cooperation, resolve conflicts, and make consensus-based decisions. Through interactive exercises and case studies, students will develop their influencing and collaboration skills, enabling them to work effectively with stakeholders at different levels.

Jul 20th 2026
1 Week
Creating a Healthy Culture: Addressing Workplace Bullying (Coursera) Coursera
Coursera Instructor Network

Creating a Healthy Culture: Addressing Workplace Bullying (Coursera)

This course is designed for intermediate learners aiming to create a healthier work environment in their organizations. Throughout a series of engaging lessons, the course thoroughly explores the issue of workplace bullying and harassment. Learners will explore the consequences of workplace misconduct, learn strategies to combat it, and discover how to foster a culture of respect, providing them with practical tools for a harmonious workplace.

Aug 3rd 2026
1 Week