Coursera

Types of Conflict (Coursera)

Offered by University of California, Irvine,

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.
Upon completing this course, you will be able to:

Identify the different types of conflict
Illustrate the positive aspects of conflict
Provide examples of positive ways to deal with conflict

Course 1 of 4 in the Conflict Management Specialization

Syllabus

WEEK 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

WEEK 2
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.

WEEK 3
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.

WEEK 4
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

WEEK 5
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Coursera

University of Maryland, College Park

Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship (Coursera)

Management & Leadership

This course assists aspiring and active entrepreneurs in developing great ideas into great companies. With strong economies presenting rich opportunities for new venture creation, and challenging economic times presenting the necessity for many to make their own job, the need to develop the skills to develop and act on innovative business opportunities is increasingly vital.

Oct 5th 2026

4 Weeks

Business Innovation Management

Coursera

Johns Hopkins University

Psychological First Aid (Coursera)

Health & Society Social Sciences

Learn to provide psychological first aid to people in an emergency by employing the RAPID model: Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition. Utilizing the RAPID model (Reflective listening, Assessment of needs, Prioritization, Intervention, and Disposition), this specialized course provides perspectives on injuries and trauma that are beyond those physical in nature. The RAPID model is readily applicable to public health settings, the workplace, the military, faith-based organizations, mass disaster venues, and even the demands of more commonplace critical events, e.g., dealing with the psychological aftermath of accidents, robberies, suicide, homicide, or community violence.

Oct 5th 2026

5-12 Weeks

Medicine Health Psychology

Coursera

University of Illinois at Urbana-Champaign

Moving the Needle at Work: Diversity, Equity and Inclusion (Coursera)

Management & Leadership Business

This course aims to assist managers and aspiring leaders to better understand their own identity, enhance their awareness of their own needs and the needs of others, improve their ability to lead inclusive teams, and create safe and thriving workplace environments where a diversity of opinions and perspectives are welcomed.

Oct 5th 2026

4 Weeks

Management Leadership Emotional Intelligence

Coursera

University of Colorado Boulder

Successful Presentation (Coursera)

Management & Leadership Business

Few kinds of communication can have the effect of a powerful presentation. Even a short speech can motivate people to change long-held beliefs or to take action, and a wonderfully delivered speech can transform a normal person into a leader. In this course, Prof. William Kuskin provides a series of pragmatic videos and exercises for successful public speaking and presentations.

Oct 5th 2026

4 Weeks

Business Communication Public Speaking

Coursera

EMLYON Business School

Effectuation : l'entrepreneuriat pour tous (Coursera)

Management & Leadership

L’objectif du cours est de faire découvrir l’effectuation, qui est la logique d’action utilisée par les entrepreneurs experts, révélée par les travaux pionniers de la chercheuse américano-indienne Saras Sarasvathy.

Oct 5th 2026

5-12 Weeks

Management Entrepreneur Entrepreneurship

Coursera

Big Interview

The Art of the Job Interview (Coursera)

Business

Learn how to prepare for a job interview the right way! This unique collaboration between Big Interview and Coursera will teach proven techniques to help you turn your interviews into job offers. You'll learn what interview questions to expect and how to answer them. You'll also get access to interactive tools to guide you in outlining answers to key questions and practicing until you feel confident. The course also provides guidance on how to optimize your resume using the Big Interview resume builder and how to use networking to uncover more job leads.

Oct 5th 2026

5-12 Weeks

Business Job Communication

Coursera

ESSEC Business School

Negotiation Fundamentals (Coursera)

Management & Leadership

This course gives you access to negotiation practical tools and best practices gathered by Professor Aurélien Colson & his team from assignments in more than seventy countries and in a wide set of sectors, be they services, industry, high tech, or public organizations. In an interactive manner, this course will help you, among other topics: get prepared for any negotiation; avoid traps; know how to prompt value-creating partnerships; structure an effective negotiation sequence; bargain in an efficient and respectful manner; overcome deadlocks; and much more!

Oct 5th 2026

4 Weeks

Business Management Leadership

Coursera

University of Maryland, College Park

The Cycle: Management of Successful Arts and Cultural Organizations (Coursera)

Architecture & Design

What makes a successful arts and cultural organization? Led by DeVos Institute Chairman Michael M. Kaiser and President Brett Egan, this course will introduce you to a management theory called the Cycle which supports thriving arts and cultural organizations. Learning from our work with managers from over 80 countries around the world, the DeVos Institute developed the Cycle as a simple, but powerful tool to assist managers in their effort to respond to an increasingly complex environment and propel their institutions to excellence.

Oct 5th 2026

5-12 Weeks

Planning Management Culture

Coursera

University of Michigan

Influir en las Personas (Coursera)

Management & Leadership Business

Este curso mejorará su capacidad para influir en las personas en situaciones en las que no puede usar autoridad formal. Aprenderá formas efectivas de construir, desarrollar y mantener una base de poder en su organización. También aprenderá tácticas de influencia que le permitirán ser más persuasivo e influyente al trabajar con sus superiores, compañeros e incluso subordinados. Además, aprenderá cómo construir y mantener relaciones de alta calidad para maximizar aún más su poder informal y su capacidad de influir en los demás.

Oct 5th 2026

4 Weeks

Business Management Leadership

Coursera

Illinois Tech

Leadership & Organization Design (Coursera)

Management & Leadership Business

To succeed in today’s knowledge intensive organizations managers need to understand how individual differences in personality, learning style and cultural values, group dynamics, organizational culture, and human resource management policies shape employee attitudes and behaviors. This course teaches managers creative problem-solving and ethical decision-making, change management, leadership techniques for enhancing social capital and influencing other organizational members, and management tools for multicultural and geographically dispersed teams.

Oct 5th 2026

5-12 Weeks

Leadership Motivation Decision Making

Coursera

Pontificia Universidad Católica de Chile

Análisis de Sistemas de Transporte (Coursera)

Engineering Sci: Environment

Este curso es una introducción a las metodologías fundamentales para la gestión, planificación y evaluación de sistemas de transporte de pasajeros. Se aprenderán técnicas usadas en la práctica para estimar la demanda, modelar la operación y realizar análisis económicos de proyectos de transporte.

Oct 5th 2026

5-12 Weeks

Planning Management Transportation

Coursera

University of London

Applied Public History: Places, People, Stories (Coursera)

History

This course introduces learners to applied public history: understanding and interpreting the past today, and engaging diverse communities in the practice of making and sharing histories. The course draws on project case studies, expert insights and diverse perspectives to model exciting approaches to researching and sharing the history of places and people. Learners will develop a toolkit to apply in their own practice, by participating in discussion, quizzes, creative activities and mini masterclasses. What kinds of stories can we discover through research into the history of places and people?

Oct 5th 2026

5-12 Weeks

History Art Communication