Coursera

Managing Conflict (Coursera)

Offered by Arizona State University,

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

Course 2 of 4 in the Conflict Management For Everyone Specialization.

Syllabus

WEEK 1: Start Here
WEEK 2: Identifying conflict mindsets
WEEK 3: Handling conflict in person
WEEK 4: Handling conflict over email
WEEK 5: Handling conflict on the phone
WEEK 6: Course Conclusion

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

EdX

HarvardX,Harvard University

Religion, Conflict and Peace (edX)

Humanities

Explore the diverse and complex roles that religions play in both promoting and mitigating violence. In this course, we will explore a series of contemporary conflicts in different regions of the world with a special focus on identifying and analyzing the diverse and complex roles that religions play in both promoting and mitigating violence in each context.

Self Paced

Self-Paced

Conflict Islam Peace

Paths to Peace and Conflict: From the Body to the International (edX)

EdX

University of Iceland,UIcelandX

Paths to Peace and Conflict: From the Body to the International (edX)

Social Sciences

Do you want to strengthen your understanding of peace and conflict processes? Join our course, where we explore peacebuilding with an inclusive and intersectional lens to shed light on ways we can strengthen peace processes.

Self Paced

Self-Paced

Conflict Peace Social Intervention

Coursera

University of Minnesota

Social Determinants of Health: Health Care Systems (Coursera)

Health & Society CS: Information & Technology

This third of five courses explores topics related to the social determinants of health and health care systems. This course will also focus on the relationship between the social determinants of health, mental health, substance abuse, and trauma.

Sep 28th 2026

5-12 Weeks

Healthcare Conflict Data Analysis

Coursera

University of Michigan

Russian Invasion of Ukraine Teach-Out (Coursera)

Social Sciences

The armed conflict in Ukraine first started in the beginning of 2014, when Russia invaded and annexed the Ukrainian region of Crimea. Over the past eight years, there has been ongoing conflict between Ukraine and Russia, with regular shelling and skirmishes occurring along Russian and Ukrainian borders in the eastern part of the country. On February 24, 2022, Russia launched a full-scale military invasion of Ukraine, plunging the entire country into war and sending shockwaves across the world.

Jul 25th 2022

1 Week

Conflict War Russia

FutureLearn

University of Glasgow

Working Supportively With Refugees: Principles, Skills and Perspectives (FutureLearn)

Law Art and Culture

Learn how the principals of psychological well-being, communication and interpretation can benefit your work with refugees. Explore interdisciplinary approaches to working with refugees. Refugees are a diverse group, speaking many languages and of varied religions and ethnicities. This course acknowledges that skills requirements are changing rapidly and offers training for those working in this area.

Self Paced

3 Weeks

Communication Intercultural Communication Conflict Management

FutureLearn

University of Bergen

Global Health, Conflict and Violence (FutureLearn)

Health & Society Social Sciences

Understand the role of medical peace work, and consider the role of healthcare workers in times of conflict and violence. Explore the role of medics and healthcare workers in promoting peace. On this course you will learn about the key principles and different forms of medical peace work in the context of global health, conflict and violence.

Self Paced

3 Weeks

Healthcare Conflict Global Health

Managing Conflicts on Projects with Cultural and Emotional Intelligence (edX)

EdX

University of Maryland, College Park,University System of Maryland - USM,USMx,UMD

Managing Conflicts on Projects with Cultural and Emotional Intelligence (edX)

Management & Leadership Engineering

Great program managers understand and heal bad communication habits and conflicts that arise within project teams and stakeholders. Learn how by leveraging emotional and cultural intelligence using the Coordinated Management of Meaning (CMM). Every program and project has a social world. The program managers, project managers, project teams, and stakeholders mutually agree on roles and interact based on those roles.

Self Paced

Self-Paced

Emotional Intelligence Conflict Management Cultural Intelligence

Environmental Security and Sustaining Peace (edX)

EdX

SDGAcademyX,SDG Academy

Environmental Security and Sustaining Peace (edX)

Social Sciences Sci: Environment

Natural resources and the environment as a vehicle for peace. Conflicts over natural resources and the environment are among the greatest challenges in 21st-century geopolitics. These conflicts present serious threats to human security at both the national and local levels. Natural resources and the environment can nonetheless serve as a vehicle for peace if managed in a sustainable and equitable manner.

Self Paced

5-12 Weeks

Environment Conflict Natural Resources

Managing conflict and polarization in the workplace and beyond (edX)

EdX

Jesus College, University of Cambridge

Managing conflict and polarization in the workplace and beyond (edX)

Social Sciences

We all form groups. Sometimes they help us, other times they stimulate harmful or even violent polarization. Using expertise from business, behavioral science, and politics, we explore these ‘groupish’ instincts, while providing skills to bridge divides.

Self Paced

Self-Paced

Workplace Polarization Conflict Management

Coursera

Erasmus University Rotterdam

When Disaster Meets Conflict (Coursera)

Humanities

This MOOC teaches you to develop accountable, high-quality and ethical responses to disaster in conflict-affected areas. The E-course is meant primarily for practitioners, but also open to students or otherwise interested people. It stimulates participants to think about humanitarian aid, DRR and disaster response in contexts where conflict is ongoing, lingering, or has characterized the setting in recent times, as well as about the hard choices and dilemmas faced by humanitarian actors in conflict settings.

Oct 12th 2026

5-12 Weeks

Conflict Disaster Disaster Risk Reduction

Coursera

Politecnico di Milano

Project Management: Beyond planning and control (Coursera)

Management & Leadership Business

Project Management is a fundamental theme to understand and work in any business environments. Projects are the organizational way to make innovation happen and to realize any kind of custom solution or to change how an organization work. Project Management is the set of capabilities, skills and tools to properly work on projects. The course aims to define the concept of a project and to show how, in the management of a successful business, project management and process management must coexist and integrate.

Sep 28th 2026

2 Weeks

Planning Project Management Conflict Management

Coursera

Tel Aviv University

The Emergence of the Modern Middle East - Part II (Coursera)

Humanities History

This course will discuss the developments in the Middle East from the early 20th century to the present. It will discuss the rise and retreat of Arab nationalism, the problems of internal cohesion of the Arab states, issues of religion and state, and the evolution of Islamist politics. It will also focus on the evolution of the Arab-Israeli conflict and its impact on the region and will conclude with an in depth analysis of the “Arab Spring” by placing these contemporary revolutionary events in their historical context.

Oct 5th 2026

5-12 Weeks

History Conflict Contemporary