Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

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Course 2 of 4 in the Conflict Management For Everyone Specialization.

Syllabus

WEEK 1: Start Here

WEEK 2: Identifying conflict mindsets

WEEK 3: Handling conflict in person

WEEK 4: Handling conflict over email

WEEK 5: Handling conflict on the phone

WEEK 6: Course Conclusion

Conflict Management For Everyone Specialization

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Course Auditing

Coursera

Arizona State University

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Personal and Professional Development