How to recognise a conflict? How to best manage it? What role does your personality play? You will find some answers to these questions in this course. In any social context, conflicts, as well as being inevitable, are also essential for grasping the potential of diversity and for growing as a person. Learning to deal with conflicts in a constructive way is essential. In reality, however, we give the word ‘conflict’ negative connotations and this is often what makes us react in a dysfunctional manner.