Managing Conflicts

Leaders in business and non-profit organizations increasingly work across national boarders and in multi-cultural environments. You may work regularly with customers or suppliers abroad, or be part of a globally dispersed cross-functional team, or an expatriate manager on an international assignment. You may be a member of a global [...]

By drawing on social science perspectives, this course enables you to learn what diversity is, and how to use it to maximize team performance, innovation and creativity. You also learn how to draw out the collective wisdom of diverse teams, handle conflict and establish common ground rules through real-world [...]

To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

How to recognise a conflict? How to best manage it? What role does your personality play? You will find some answers to these questions in this course. In any social context, conflicts, as well as being inevitable, are also essential for grasping the potential of diversity and for growing [...]