Customer-Centric IT Strategy (Coursera)

Customer-Centric IT Strategy (Coursera)
Course Auditing
Categories
Effort
Certification
Languages
Misc

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Customer-Centric IT Strategy (Coursera)
Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

By the end of this course, you’ll be able to:

- Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders

- Translate your work on the Canvas to specific charters in IT

- Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure


Course 4 of 4 in the Leading the Modern Day Business Specialization.


Syllabus


WEEK 1

How do you define a customer-centric strategy you can actually execute?

To do strategic IT, you’ve got to have a strategy! Ideally, you need one that’s easy to understand and use as a clear basis for action. That’s what you’ll learn this week.


WEEK 2

How do you prototype IT solutions people want to use?

You’ve learned that being more intentional and acquiring and actionable understanding not just of what users say but of what they do is key to delivering successful IT. Now you’re going to learn more detail on how to iteratively prototype and test solutions to make sure not just that they don’t break, but that they deliver superior outcomes.



0
No votes yet

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Course Auditing
42.00 EUR

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.