Interpersonal Skills

This course will benefit anyone considering a career in allied health, as well as those already working the field. Allied Health Professionals must be committed to the key attributes of professionalism and strive to reflect this within the delivery of patient-centered, safe, and effective care. “Professionalism” is a broad [...]

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence. This short course is designed to teach you how to communicate [...]

Nossas boas-vindas ao Curso A Organização Centrada na Jornada no Cliente. Neste curso, você aprenderá que objetivos de negócio de uma empresa somente podem ser atingidos se houver co-criação de valor entre seus profissionais e fornecedores. Para tanto, os clientes devem estar no centro de suas definições e atividades. [...]

An engineering leader spends a majority of their day interacting with others. Indeed, studies repeatedly point to the impact communication skills have on the ability of managerial leaders to succeed or fail. Too often, individuals move into managerial leadership roles without an awareness of the need to improve [...]

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results in the breach of service etiquette rules thereby impacting the reputation of the organisation. On the contrary, consistently maintaining service etiquette standards uplifts brand [...]

Build your individual personal development plan, strengthen your intrapersonal and communication skills and enhance your leadership competencies. Do you know what your leadership style is? Would you like to develop or strengthen leadership skills with a gender perspective? Do you know how the countries of Latin America and the [...]

This course contains the final assessment where you will apply your knowledge of the courses in the People and Power Skills Professional Certificate!