Coursera

La comunicación laboral en el siglo XXI (Coursera)

Offered by University of California, Irvine,

En el acelerado ambiente empresarial de hoy en día, a los empleados de todo nivel se les pide que se encarguen cada vez de más tareas, que cumplan más plazos, que asuman más responsabilidad y que se adapten a más innovación. Además de esos retos está la cuestión de la gran diversidad de personas con las que uno trabaja, y que continuamente están cambiando, por lo que es necesario saber manejar las diferencias generacionales, culturales, de sexo y de edad.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

La comunicación, tanto verbal como no verbal, constituye la base de todo lo que hacemos y decimos y es trascendental en el entorno laboral del siglo XXI. Afortunadamente, es posible aprender a comunicarse, y con la instrucción adecuada uno puede mejorar. El propósito de este curso es sensibilizar a los alumnos sobre la importancia de la comunicación en el lugar de trabajo y enseñarles nuevas destrezas interpersonales, a fin de que se vuelvan en general mejores comunicadores. Estos son algunos de los temas tratados: proceso y funciones de la comunicación, patrones conductuales, percepción de la realidad, señales verbales y no verbales, confianza, asertividad, tacto, control de la ira, críticas y observaciones positivas, resolución de conflictos, creación de equipos, liderazgo, entrevistas, empleo eficaz de la tecnología (correo electrónico, Skype, mensajes de texto, etc.) para comunicarse.
Course 4 of 10 in the Éxito Profesional Specialization.

Syllabus

WEEK 1: La comunicación con los compañeros
WEEK 2: La comunicación con los superiores
WEEK 3: La comunicación con ejecutivos
WEEK 4: La comunicación con los subordinados inmediatos

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Coursera

University of Maryland, College Park

Successful Interviewing (Coursera)

Languages & Literature

The goal of hiring managers is not just to hire people who need a job. It’s to hire people who believe in their organization, its mission and the work that’s involved in the job position. Every hiring manager knows: Hire people to do a job and they’ll work for your money. Hire people who believe in the work and they’ll work for their passion. And this is not a case of “fake it until you make it.” You have to be genuine about your belief in an organization and its mission. That means you have to have researched the industry, the company, and the position – and be able to show how your goals in life align with the company’s mission.

Aug 3rd 2026

5-12 Weeks

Interview Communication Interviewing

Coursera

Yale University

Everyday Parenting: The ABCs of Child Rearing (Coursera)

Health & Society Social Sciences

Everyday Parenting gives you access to a toolkit of behavior-change techniques that will make your typical day in the home easier as you develop the behaviors you would like to see in your child. The lessons provide step-by-step instructions and demonstrations to improve your course of action with both children and adolescents.

Aug 10th 2026

4 Weeks

Psychology Communication Adolescents

Coursera

University of California, San Diego

A New Communication Framework for Healthcare (Coursera)

Health & Society

As clinical care providers, we shoulder the stories of many patients. Because we’re usually in a rush, we don’t have the luxury of finding out all the information that we would like to. But no matter the situation, our understanding of the human story will determine a great deal about our communication.

Aug 10th 2026

5-12 Weeks

Healthcare Communication Compassion

Coursera

Johns Hopkins University

Managing Data Analysis (Coursera)

Management & Leadership Statistics & Data Analysis

This one-week course describes the process of analyzing data and how to manage that process. We describe the iterative nature of data analysis and the role of stating a sharp question, exploratory data analysis, inference, formal statistical modeling, interpretation, and communication. In addition, we will describe how to direct analytic activities within a team and to drive the data analysis process towards coherent and useful results.

Jul 27th 2026

1 Week

Strategy Communication Inference

Coursera

University of London

Applied Public History: Places, People, Stories (Coursera)

History

This course introduces learners to applied public history: understanding and interpreting the past today, and engaging diverse communities in the practice of making and sharing histories. The course draws on project case studies, expert insights and diverse perspectives to model exciting approaches to researching and sharing the history of places and people. Learners will develop a toolkit to apply in their own practice, by participating in discussion, quizzes, creative activities and mini masterclasses. What kinds of stories can we discover through research into the history of places and people?

Aug 10th 2026

5-12 Weeks

History Art Communication

Coursera

Coursera Instructor Network

Creating a Healthy Culture: Addressing Workplace Bullying (Coursera)

Personal and Professional Development

This course is designed for intermediate learners aiming to create a healthier work environment in their organizations. Throughout a series of engaging lessons, the course thoroughly explores the issue of workplace bullying and harassment. Learners will explore the consequences of workplace misconduct, learn strategies to combat it, and discover how to foster a culture of respect, providing them with practical tools for a harmonious workplace.

Aug 3rd 2026

1 Week

Workplace Conflict Resolution Bullying

Coursera

Johns Hopkins University

Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II) (Coursera)

Health & Society Medicine & Pharmacology

Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.

Jul 27th 2026

4 Weeks

Health Healthcare Quality

Coursera

University of Washington

Speaking to persuade: Motivating audiences with solid arguments and moving language (Coursera)

Personal and Professional Development

In the professional realm, we need to be able to argue without being argumentative. Whether you are fundraising for a nonprofit, pitching a business proposal, or suggesting a change to company policy, you are making arguments. In making the case for your topic, you often want to raise awareness, identify a pressing problem, discuss appropriate solutions, and outline specific steps for the audience.

Jul 27th 2026

5-12 Weeks

Motivation Communication Public Speaking

Coursera

Case Western Reserve University

Women in Leadership: Inspiring Positive Change (Coursera)

Management & Leadership Education

This course aims to inspire and empower women and men across the world to engage in purposeful career development and take on leadership for important causes - to lead change with more conviction and confidence - and improve our workplaces and communities for all. By offering more complex understandings of issues related to professional women and work, the course will help you increase self-knowledge about your own values and vision, as well as enhance your capabilities as a leader, manager, and team contributor. We will examine the opportunities, challenges, trade-offs, and organizational dynamics experienced by women in work organizations, as well as reflect on and practice effective individual behaviors.

Aug 10th 2026

5-12 Weeks

Women Leadership Manager

Coursera

Rice University

Oral Communication for Engineering Leaders (Coursera)

Management & Leadership

Taught by Rice University communication faculty from the Rice Center for Engineering Leadership (RCEL). This course covers core topics in oral communication: Communication strategy, content, data visualization, and delivery. You’ll learn key principles in: Creating a communication strategy; Developing a clear message and organizing persuasive content; Creating strong visual support; Presenting data effectively; Presenting professionally and confidently; Handling formal presentations, giving pitches, speaking extemporaneously, managing online presentations, and lowering public speaking anxiety.

Jul 27th 2026

5-12 Weeks

Engineering Communication Public Speaking

Coursera

Northwestern University

Leadership Through Social Influence (Coursera)

Management & Leadership Personal and Professional Development

This course will provide learners with a systematic general framework for analyzing persuasive influence situations. Learners will be able to identify different challenges faced by persuaders and to fashion appropriate strategies for addressing those challenges. The broad goal is to provide learners with not only an extensive persuasion tool kit, but also with an understanding of how different tools are useful in different situations.

Aug 10th 2026

4 Weeks

Leadership Communication Negotiation

Coursera

University of Illinois at Urbana-Champaign

3D Data Visualization for Science Communication (Coursera)

Data Science

This course is an introduction to 3D scientific data visualization, with an emphasis on science communication and cinematic design for appealing to broad audiences. You will develop visualization literacy, through being able to interpret/analyze (read) visualizations and create (write) your own visualizations.

Aug 10th 2026

4 Weeks

3D Communication Computer Graphics