Industrial Relations: Fostering Workplace Climate (Coursera)

This course is designed for team leaders, supervisors, managers, HR professionals, labor relations specialists, and learning and development practitioners. It caters to both beginners and intermediates in the field, providing foundational knowledge and practical skills for improving workplace relationships.
To ensure success in this course, participants should have front-line supervisory and managerial skills, including effective communication, feedback delivery, employee performance management, and conflict resolution.

What you'll learn

• Understand the Background and Relevance of Industrial Relations in the Workplace
• Apply Communication and Conflict Resolution Skills to Enhance Workplace Climate
• Implement Principles of Effective Collaboration to Support Employee Engagement

Syllabus

Industrial Relations: Fostering Workplace Climate
Industrial Relations have evolved from a set of legal frameworks, principles and actions to ensure compliance, to a more nuanced combination of skills, competencies and behaviors. Leaders and Managers face a variety of challenges and opportunities to create, and support, a workplace climate that emphasizes the recognition of basic rights and conditions, as well as the practice of effective communication, collaboration and conflict resolution. The course provides key concepts defining the role of Industrial Relations, basic laws applied to the workplace, as well as different actions, techniques and strategies aimed at improving workplace climate, employee collaboration, engagement and satisfaction.