Effective Communication for Building Relationships (Coursera)

Effective Communication for Building Relationships (Coursera)
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Effective Communication for Building Relationships (Coursera)
We will discuss self-presentation: how you can create the right impression and fit in at work. We will talk about intercultural communication: cultural values and cultural intelligence, working in an intercultural climate, and working in an intercultural team. Finally, we will speak about interaction with clients: creating a win-win relationship, maintaining a positive relationship, and resolving conflict. By the end of the course, you will be able to present yourself positively, communicate effectively in a variety of settings, and build positive relationships with clients.

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Course 3 of 5 in the Effective Professional Communication Specialization.


Syllabus


WEEK 1

Introduction


WEEK 2

Introduction

You will watch 3 lectures about crucial aspects of self-presentation, fitting in at work, and establishing your credibility. The module also contains 1 introductory lecture. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.


WEEK 3

Intercultural communication

You will watch 3 lectures about cultural values and cultural intelligence, and working in an intercultural climate or intercultural team. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.


WEEK 4

Interaction with clients

You will watch 3 lectures about creating a win-win relationship, maintaining a positive relationship, and resolving conflicts with clients. You will complete 5 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.


WEEK 5

Final Test



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Course Auditing
32.00 EUR/month

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.