Business Process Management: an Introduction to Process Thinking (FutureLearn)

This course exposes you to “process thinking”. As you engage with the course you will become aware of how business processes are around you everywhere, and the key role they play both in your personal and professional life as you provide and consume products and services.
You will learn about the benefits of systematically managing business processes through BPM, how this differs from related disciplines, and the key phases of a BPM project. Professor Marcello La Rosa from the Queensland University of Technology’s BPM Discipline is supported by a team of international experts to lead this short course. You will also have the opportunity to engage with other learners from around the world to share your insights and experiences.

See the world through a business process management lens
Every organisation runs a large number of business processes. This free online short course begins by posing the question: “How can we leverage knowledge of business processes to improve organisational performance in this complex, changing world?”
Week 1: “What?” and “Why?”
In Week 1 we will introduce business process management and process thinking through a real-world case study and answer the question about the “What?” and “Why?” of business process management.
Week 2: Process identification, modelling and analysis
In Week 2 we will look at the BPM lifecycle in more depth. You will become skilled in looking at business operations through a business process lens. In particular, we will focus on the first three phases of the lifecycle: identification, discovery (with a focus on modelling) and analysis.
Week 3: Process redesign, automation, monitoring and controlling
In Week 3 you will continue to elaborate on the idea of value-driven thinking as you learn about the next phases in the lifecycle: redesign, implementation (with a focus on automation), and monitoring and controlling.