Process mining provides a critical, process-centric perspective on data, which is not available with classical data mining or machine learning techniques. For example, with process mining you can:
- analyse how people use public transportation;
- verify whether the loan application process in a bank is executed correctly;
- gain insights in customer journeys on a websites and combine this with interactions with different channels such as phone and e-mail;
- analyse learning behaviour of students in a MOOC to improve course contents.
- predict when hardware parts are likely to fail
Course build up
Week 1 introduces process mining and shows you that event data is everywhere. Furthermore, we explain how you can translate event data that you might have for use in our tool. We also discuss how to start investigating the event log and how to filter the event log based on these insights for further analysis.
Week 2: discusses process models and how to evaluate how good a process model is with respect to the data. We also demonstrate several techniques to automatically learn a process model from the data, and discuss the pros and cons of each approach.
Week 3: covers additional process mining techniques such as conformance checking, performance analysis and social network analysis. In this week we also show process mining application examples.
Week 4: does not introduce new knowledge, but allows you to work on the peer assignment where you are asked to write a real process mining report on real-life event data.
After this course you can:
- work with the free and open source process mining tool ProM
- process raw event data into an event log for further analysis
- execute core process mining analysis techniques, and correctly interpret the results
- gain concrete and actionable process insights from (your own) event data
This course is designed for anyone with an interest in business process management (BPM), data science and/or process analytics. No specific prior knowledge is required, only a healthy interest is required.
We do however require you to have a computer with internet access ready on which you can install and use ProM. Please refer to www.promtools.org for more information regarding ProM.