Introduction to Healthcare Management (Coursera)

This course combines theoretical knowledge with practical case studies for a comprehensive understanding of managing complex healthcare organizations.

This course is part of the Healthcare Management and Finance Specialization.

What you'll learn

- Develop foundational knowledge in the organization of healthcare delivery systems and organizational structures in healthcare nonprofits.

- Identify and evaluate the functions, culture, and performance of healthcare provider organizations.

- Identify, understand, and shape solutions to the central issues involved in achieving excellence in U.S. healthcare institutions.

Syllabus

Structure and Function of Management in Healthcare Organizations

This week we will explore the structure and function of healthcare organizations. We will discuss the role of management in these organizations, how nonprofit organizations and Healthcare are different from for-profit organizations, as well as the role of nonprofits in the larger U.S. Healthcare System transformational culture so that you can identify how it motivates continuous Improvement inside of healthcare organizations.

Clinical Professionals and Leadership in Healthcare Organizations and Quality Improvement

This week we will discuss the role of clinical professions and leadership in healthcare organizations, specifically how quality improvement is critical to achieving excellence. We will examine the role of executive leadership, identify foundations of clinical excellence, and explore how healthcare organizations are engaged in population health improvement. Finally, we will review how performance is measured inside of these organizations.

Managing People in Healthcare Organizations, Knowledge Management, Development of Environments

This week, we will focus on management theories, the role of human resources and healthcare organizations, and how teamwork is critical to achieving outcomes. We will review how electronic health records influence decisions inside of these organizations and issues of privacy and trust that they raise. Finally, we will touch on how to manage staff and service volunteers as well as understand how to distinguish the different types of care environments and how these facilities are planned and designed.

Financial Management, Philanthropy, Marketing and Strategy

This week, we will discuss financial management in healthcare organizations and the role of philanthropic fundraising, community partnerships, and collaborations to enhance operations and promote capital improvement.