Yutaka Yamauchi

Yutaka is Associate Professor at Kyoto University, Graduate School of Management. Prior to joining GSM in September 2010, he was a researcher at Palo Alto Research Center (PARC), a Xerox Company. He obtained Masters and Bachelors degrees in Computer Science from Kyoto University and Ph.D. in Management from UCLA Anderson School.
More info here.

Self Paced

Culture of Services: Paradox of Customer Relations (edX)

Course Auditing

Categories

Management & Leadership

Effort

Languages

Understand the subtle and sometimes counter-intuitive dynamics of customer relations. Learn a fresh, cultural perspective on service-focused industries. Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service [...]

Services

Customer Relationship

Customer Satisfaction

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Self Paced

Course Auditing

Management & Leadership

43.00 EUR

No sessions available

Culture of Services: New Perspective on Customer Relations (edX)

Course Auditing

Categories

Effort

Languages

Learn how to analyze and understand the difficult dynamics of customer service. Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services.

No sessions available

Course Auditing