Customer Relationship

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As Competências do Especialista no Sucesso do Cliente (Coursera)

Nossas boas-vindas ao Curso As Competências do Especialista no Sucesso do Cliente. Neste curso, você aprenderá que o papel de Especialista no Sucesso do Cliente (Customer Success – CS) é multidisciplinar. É preciso entender a fundo o relacionamento com clientes, entender e gerenciar objetivos de negócio, estabelecer o relacionamento [...]

Boosting Productivity through the Tech Stack (Coursera)

Jun 27th 2022
Boosting Productivity through the Tech Stack (Coursera)
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Course 4 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. By the end of the course, you will be able to: examine and navigate the tech stack and stay up-to-date on [...]

Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course) (Coursera)

In this project-centered course*, you will use the Business Model Canvas innovation tool to approach either a personal or corporate challenge or opportunity. You’ll learn to identify and communicate the nine key elements of a business model: Customer Segments, Value Proposition, Channels, Customer Relationships, Key Resources, Key Activities, Key [...]

Managing Customer Relationships in the Digital Environment (edX)

Learn how to harness the power of Customer Lifetime Value concepts by applying them to firm value, selection of customers and loyalty programming. Turn your digital marketing data insights into customer insights and selection techniques through the application of customer lifetime value concepts. You will learn from marketing science [...]

Culture of Services: Paradox of Customer Relations (edX)

Understand the subtle and sometimes counter-intuitive dynamics of customer relations. Learn a fresh, cultural perspective on service-focused industries. Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service [...]

How to Build a Startup (Udacity)

Self Paced
How to Build a Startup (Udacity)
Free Course
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The Lean LaunchPad. In an introduction to the basics of the famous Customer Development Process, Steve Blank provides insight into the key steps needed to build a successful startup. The main idea in this course is learning how to rapidly develop and test ideas by gathering massive amounts of [...]

SAP C/4HANA Business Processes: Lead-to-Cash (openSAP)

Self Paced
SAP C/4HANA Business Processes: Lead-to-Cash (openSAP)
Free Course
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Join this free online course to understand how the Lead-to-Cash process works with SAP C/4HANA and SAP S/4HANA, as part of the Intelligent Enterprise Suite. The course will include demos along the seamless Lead-to-Cash journey.

Experience SAP Hybris Solutions (openSAP)

Self Paced
Experience SAP Hybris Solutions (openSAP)
Free Course
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Traditional CRM tools are fast becoming obsolete. They often don’t have the necessary breadth to satisfy the growing demand for omnichannel customer engagement. What businesses need is a comprehensive approach to engage with customers consistently, across all touchpoints and functional activities, not just via stovepipe solutions for e-commerce, point-of-sale, [...]

Extending SAP Products with SAP HANA Cloud Platform (openSAP)

Self Paced
Extending SAP Products with SAP HANA Cloud Platform (openSAP)
Free Course
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Are you curious about the opportunities to do business and deliver services around SAP cloud products such as SAP SuccessFactors solutions, SAP Cloud for Customer, or SAP Jam? Then we invite you to step in and get your hands dirty with the live samples and tutorials we’ve prepared for you.