Service Design

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Culture of Services: Paradox of Customer Relations (edX)

Understand the subtle and sometimes counter-intuitive dynamics of customer relations. Learn a fresh, cultural perspective on service-focused industries. Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service [...]
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Estrategias digitales y experiencias innovadoras para el turismo (edX)

Aprender a diseñar servicios y experiencias a través de modelos de negocio innovadores comprendiendo los nuevos hábitos de consumo de los usuarios a partir de la nueva normalidad en la industria del turismo. A través de herramientas y metodologías (value proposition canvas, service design, customer experience, customer journey map, [...]
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Transforming Digital Learning: Learning Design Meets Service Design (FutureLearn)

Jul 12th 2021
Transforming Digital Learning: Learning Design Meets Service Design (FutureLearn)
Course Auditing
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Discover emerging trends in the exciting field of digital learning and learn how to transform your professional practice. How do we transform the future practice of digital learning? The demand for innovative digital learning continues to grow rapidly. In this 2-week course, you’ll examine what online learning is, who [...]
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Methodologies for Service Design (FutureLearn)

Mar 8th 2021
Methodologies for Service Design (FutureLearn)
Free Course
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Explore what service design is and how it can help push your business thinking outside of its comfort zone. In an era of unprecedented challenge and change for business, stability is no longer a given. In a time of sudden changes and sharp shocks, its never been more important [...]
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Designing the Future (FutureLearn)

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Designing the Future (FutureLearn)
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Learn contemporary design approaches that you can use to work through problems in the world around you. Design can offer new and interesting ways to think about and work through complex issues and situations. That’s why large organisations are now calling on designers to help understand customer relations, and [...]
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49.00 GBP