Data Collection: Online, Telephone and Face-to-face (Coursera)

Data Collection: Online, Telephone and Face-to-face (Coursera)

This course presents research conducted to increase our understanding of how data collection decisions affect survey errors. This is not a “how–to-do-it” course on data collection, but instead reviews the literature on survey design decisions and data quality in order to sensitize learners to how alternative survey designs might impact the data obtained from those surveys.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

The course reviews a range of survey data collection methods that are both interview-based (face-to-face and telephone) and self-administered (paper questionnaires that are mailed and those that are implemented online, i.e. as web surveys). Mixed mode designs are also covered as well as several hybrid modes for collecting sensitive information e.g., self-administering the sensitive questions in what is otherwise a face-to-face interview. The course also covers newer methods such as mobile web and SMS (text message) interviews, and examines alternative data sources such as social media. It concentrates on the impact these techniques have on the quality of survey data, including error from measurement, nonresponse, and coverage, and assesses the tradeoffs between these error sources when researchers choose a mode or survey design.

Course 2 of 7 in the Survey Data Collection and Analytics Specialization

Syllabus

WEEK 1
Introduction, Classic Modes of Survey Data Collection
In this lesson, you will be introduced to some key concepts about survey data collection methods that we will rely on throughout the course. By the end of this lesson, you should be well acquainted with the major sources of survey error and how these are affected -- usually in the form of tradeoffs -- by the particular mode used to administer questions and capture responses.

WEEK 2
Self-administration, Online Data Collection
This second lesson focuses on modes in which survey respondents self-administer questions and provide their responses directly to researchers. By the end of Lesson 2, you will understand the pros and cons of self-administered modes from the TSE perspective.

WEEK 3
Interviewers and Interviewing
In this lesson, we explore the various roles interviewers take on beside asking questions and collecting answers, as well as some of the different approaches to interviewing that have been proposed and how they affect the accuracy of responses. By the end of Lesson 3, you will appreciate the benefits and costs of collecting data in interviews and will be able to contrast them with the costs and benefits of self-administration.

WEEK4
Emerging modes, new data sources
In this lesson, we focus on some new data collection modes such as mobile web surveys and SMS text interviews, as well as alternative data sources such as sensor data, administrative data, and social media. By the end of this lesson, you will have a sense of the issues to which survey methodologists and survey researchers are devoting much of their attention these days. You will be able to weigh the pros and cons of these new methods and data sources.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Writing and Disseminating Grey Literature (Coursera) Coursera
Indian Institute for Human Settlements

Writing and Disseminating Grey Literature (Coursera)

If you are a researcher, academic, student, development sector professional or a practitioner who is keen to reach the research-based knowledge you have created to a wider audience, this course is for you. Vast amounts of knowledge are produced by educational and research institutions through rigorous research and fieldwork. Yet, there is a dearth of access to this knowledge among non-academic communities (which includes practitioners, policymakers, and citizens) due to the language used. Researchers can bring visibility to grey literature if they engage with alternate public writing forms.

Aug 17th 2026
5-12 Weeks
Empathy, Data, and Risk (Coursera) Coursera
University of Illinois at Urbana-Champaign

Empathy, Data, and Risk (Coursera)

Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk.

Aug 3rd 2026
4 Weeks
Introducción a la Neurociencia (Coursera) Coursera
Universidad de Palermo

Introducción a la Neurociencia (Coursera)

¿Qué es la neurociencia? ¿Cuáles son sus objetivos? ¿Cómo está compuesto y cómo funciona tu cerebro? ¿De qué modo incide sobre tus conductas y comportamientos? ¿Cómo se interrelacionan el cerebro y la mente? ¿Qué son los neurotransmisores y qué tipos de neurotransmisores existen? ¿Qué son las neuronas?

Aug 3rd 2026
3 Weeks
The Arts and Science of Relationships: Understanding Human Needs (Coursera) Coursera
University of Toronto

The Arts and Science of Relationships: Understanding Human Needs (Coursera)

This course provides an introduction to: 1- Basic concepts of The Strategies and Skills Learning and Development System (SSLD), their relevance for every day relationships and provide advanced concepts for participants who work in fields of social work and health care. 2- Basic practice principles and methods of SSLD, illustrated by relationship management case studies. 3- The SSLD framework for relationship management assessment; N3C (needs, circumstances, characteristics, capacity) and problem translation. 4- Core competencies in the relationship management application of the SSLD system: Observation learning, simulation, real life implementation, review and monitoring.

Aug 10th 2026
5-12 Weeks
De-Mystifying Mindfulness (Coursera) Coursera
Leiden University

De-Mystifying Mindfulness (Coursera)

Interest in meditation, mindfulness, and contemplation has grown exponentially in recent years. Rather than being seen as mystical practices from ancient Buddhism or esoteric philosophy, they are increasingly seen as technologies rooted in evidence from psychology and neuroscience. Mindfulness has become the basis for numerous therapeutic interventions, both as a treatment in healthcare and as a means of enhancing well-being and happiness. For millions around the world, mindfulness has become a life-style choice, enhancing and enriching everyday experience. Mindfulness is big business.

Aug 10th 2026
5-12 Weeks
Job Success: Get Hired or Promoted in 3 Steps (Coursera) Coursera
The State University of New York

Job Success: Get Hired or Promoted in 3 Steps (Coursera)

This course, Job Success: Get Hired or Promoted in Three Steps, will prepare you to stand out in a crowded applicant pool so that you can get hired or promoted. In three steps you will leave this course with : an upgraded social media presence (one that you can be proud of); a visual, infographic resume that will get you noticed; a professional pitch that highlights your strengths and skills.

Aug 3rd 2026
3 Weeks
Unethical Decision Making in Organizations (Coursera) Coursera
University of Lausanne

Unethical Decision Making in Organizations (Coursera)

This course 'Unethical decision making in organizations : A seminar on the dark side of the force' will teach you how strong organizational contexts push good people towards unethical decisions. You will also learn how to protect yourself and your organization against such forces lurking in the dark. This course teaches how narrow frames and strong contexts can push good people towards unethical decisions and how they can protect themselves and their organization against ethical blindness.

Aug 10th 2026
5-12 Weeks
Cybersecurity in Healthcare (Hospitals & Care Centres) (Coursera) Coursera
Erasmus University Rotterdam

Cybersecurity in Healthcare (Hospitals & Care Centres) (Coursera)

The Cybersecurity in Healthcare MOOC was developed as part the SecureHospitals.eu project. This project has received funding from the European Union’s Horizon 2020 Coordination Research and Innovation Action under Grant Agreement No. 826497. The course "Cybersecurity in Healthcare" has been developed to raise awareness and understanding the role of cybersecurity in healthcare (e.g., hospitals, care centres, clinics, other medical or social care institutions and service organisations) and the challenges that surround it.

Aug 10th 2026
5-12 Weeks
Gender Foundations in Health Data: A Data for Health Course (Coursera) Coursera
Johns Hopkins University

Gender Foundations in Health Data: A Data for Health Course (Coursera)

Welcome to Gender Foundations in Health Data: A Data for Health course. This course was developed from an online seminar series of the same name, that was hosted by Johns Hopkins University Bloomberg School of Health in 2021-22. The course instructors are Drs. Michelle Kaufman and Tahilin Sanchez Karver. This course will raise learners' awareness of the necessity of utilizing a gender lens in global public health data, policy, and practice, feature how-tos and key examples of integration of gender in data collection, analysis, and use from Data for Health partners.

Aug 3rd 2026
1 Week
Digital Footprint (Coursera) Coursera
University of Edinburgh

Digital Footprint (Coursera)

If I Googled you, what would I find? As we move around the online world we leave tracks and traces of our activity all the time: social media accounts, tagged images, professional presences, scraps of text, but also many artefacts we don't always realise we are leaving behind, or that others leave about us. In this course you will hear from a range of experts and you will have an opportunity to explore and reflect on your own online tracks and traces, to understand why your digital footprint is important. We will introduce you to some of the tools and approaches to effectively manage your online presence (or digital footprint).

Aug 10th 2026
3 Weeks