Per Echeverri




Assistant Professor in Business Administration

More info here.

Customize your search:

E.g., 2016-10-25
E.g., 2016-10-25
E.g., 2016-10-25
Aug 24th 2015

Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational development. Understanding Customer Experience is an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. The course is designed for professionals with an interest in customer experience and is available to both for-credit and non-credit participants.

No votes yet