Free Online Customer Relationship Management Courses & MOOCs

EdX

Indian Institute of Management, Bangalore,IIMBx

Customer Relationship Management (edX)

Management & Leadership Business

Discover the secrets to successful customer relationship management with this in-depth online course from edX. Gain a thorough understanding of CRM concepts, best practices, and how to implement them for long-term profitability. Whether you're new to CRM or looking to refine your existing strategies, this course will equip you with the knowledge and skills needed to foster lasting relationships with customers and drive business success.

Self Paced

Self-Paced

Marketing CRM Customer Centricity

Coursera

Salesforce,Pathstream

Reports, Dashboards, and Customer Success in Salesforce (Coursera)

Business

Dive into 'Reports, Dashboards, and Customer Success in Salesforce', a crucial course for anyone looking to harness the power of Salesforce for better reporting, dashboard creation, and enhancing customer success strategies. This course is part of Coursera's Salesforce Sales Operations Professional Certificate program, aimed at those interested in foundational sales roles that leverage Salesforce effectively. Discover how to use Salesforce tools to improve customer service, analyze data for sales team performance enhancement, and prepare yourself for a career path towards becoming a Salesforce administrator.

Jul 20th 2026

4 Weeks

CRM Customer Relationship Management Dashboards

Coursera

Coursera Project Network

Introducción a CRM con HubSpot (Coursera)

Marketing & Communication Business

Sumérjase en esta introducción práctica a los sistemas de gestión de relaciones con clientes (CRM) mediante la plataforma HubSpot. Aprenderá desde cero cómo crear, implementar y utilizar un CRM efectivo para impulsar el crecimiento de su empresa. Este curso te guiará paso a paso para aprovechar al máximo las capacidades de HubSpot y mejorar la experiencia del cliente.

Jul 20th 2026

Self-Paced

Sales CRM Customer Relationship Management

Coursera

Google

Satisfaction Guaranteed: Develop Customer Loyalty Online (Coursera)

Marketing & Communication Business

Unlock the secrets to customer retention and satisfaction with our final course in the Google Digital Marketing & E-commerce Certificate. 'Satisfaction Guaranteed: Develop Customer Loyalty Online' is dedicated to equipping you with the strategies, tools, and techniques necessary for fostering enduring client relationships within e-commerce. This course will guide you through the intricacies of building loyalty, maintaining customer connections, and ultimately crafting a successful e-commerce strategy.

Jul 20th 2026

4 Weeks

Online Store Digital Marketing E-Commerce

Coursera

Dell

Selling with Confidence (Coursera)

CS: Information & Technology

Unlock your potential as a sales professional with 'Selling with Confidence'. This course equips you with essential skills to deliver business value, tackle objections, and secure successful closures. Perfect for newcomers to IT Sales or individuals looking to pivot their careers, this program offers a comprehensive guide to becoming a confident and effective seller.

Jul 20th 2026

3 Weeks

Sales CRM Value Proposition

Coursera

Dell

Setting Up Your Sale (Coursera)

CS: Information & Technology

Embark on your journey to becoming a proficient sales professional with 'Setting Up Your Sale'. This foundational course from Coursera, developed by Dell Technologies, offers an overview of sales careers and equips you with essential skills needed to excel in the field. From understanding various sales roles to learning how to effectively prepare for them, this course lays down the basics of an IT sales campaign.

Jul 20th 2026

3 Weeks

Sales Career Development CRM

Coursera

Dell

What Does IT Sales Entail? (Coursera)

CS: Information & Technology

Embark on your journey to becoming a successful IT Sales Professional with 'What Does IT Sales Entail?' This introductory course by Dell Technologies on Coursera offers insights into the world of IT sales. Whether you're new to the field or looking to refine your skills, this course provides an overview of sales careers in technology and equips you with essential professional skills needed for a successful career in IT sales.

Jul 20th 2026

3 Weeks

Sales Career Development CRM

OpenSAP

SAP

Design the Future of Your CRM (openSAP)

Management & Leadership Marketing & Communication

In this comprehensive online course from openSAP, dive into the transformative world of Customer Relationship Management (CRM). Learn why traditional CRM systems are no longer sufficient and how modern strategies can propel your business forward. Discover how to build a cutting-edge CRM system that keeps pace with changing consumer expectations and drives success in today's competitive market.

Self Paced

Self-Paced

Business Marketing Services

EdX

Columbia University,ColumbiaX

Marketing Analytics (edX)

Business

Dive into the world of Marketing Analytics with this comprehensive online course. Learn how to develop powerful quantitative models that leverage business data to accurately forecast sales and support critical marketing decisions. Perfect for marketers who want to optimize their strategies and maximize ROI.

This course is archived

5-12 Weeks

Marketing Machine Learning Value Creation