Strengthening Your Widening Network (Coursera)

You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.

Course 2 of 5 in the Effective Communication in the Globalised Workplace Specialization

Syllabus

WEEK 1

About the Specialisation and the Course

In this Module, you will find out more about the four courses that are offered in this Specialisation.

Faces Places Phases

We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.

WEEK 2

Effective Communication through the Email

We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.

WEEK 3

Meetings in a Globalised Workplace

We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.