Introduction to KPIs: Measuring Success in Business (Coursera)

Welcome to our course on Key Performance Indicators (KPI’s) and how we use to measure our success in business. Together, we will explore the power of Key Performance Indicators (KPIs) to propel your business towards its strategic goals with our in-depth course. Designed for those new to the concept, this course demystifies the selection, implementation, and analysis of KPIs as vital tools for gauging and guiding success. By exploring both theory and practical applications, you'll learn to identify crucial KPIs that align with your business objectives, implement them to capture actionable insights, and use this data to make informed strategic decisions.

This course is tailored for Business Analysts, Managers, Team Leaders, and anyone interested in performance measurement and strategic planning within a business context.

No prior knowledge of KPIs is required, making it accessible to learners from various backgrounds. A basic understanding of business concepts will be beneficial but not mandatory.

This course is your first step toward leveraging KPIs to monitor progress, enhance operational efficiency, and achieve your business's strategic aims.

What you'll learn

- Explain the importance of KPIs in achieving organizational goals.

- Identify the right KPIs for different business units and objectives.

- Implement KPIs within your business framework, employing best practices for data collection and analysis to drive improvement.

- Assess the impact of KPI-driven strategies on business performance, using data to iterate and enhance business processes.

Syllabus

Introduction to KPIs: Measuring Success in Business

“What gets measured gets done” If we measure something, we are more likely to do it. This idea is important for people who work in business. They learn that the main problem is not deciding what to measure but figuring out how to measure it. After measuring, they still need to decide how to judge the results (the "metric") and how to track if a new product is successful over time (KPIs).