EdX

Gestión de personas: Recursos Humanos (edX)

Offered by Universidad de Córdoba, UNCordobaX,

Eneste curso en línea te ayudaremos para que aprendas a observar, analizar y diseñar experiencias memorables para el cliente interno que impactarán en la fidelización incremental del cliente externo.

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La disposición al servicio se puede medir y predice la efectividad del servicio. Las personas más felices, más positivas sobre ellas mismas y sobre su entorno, son más felices en el trabajo y los empleados más satisfechos producen también clientes más satisfechos.” Benjamín Schneider y David E. Bawer… Pero, ¿cómo lograr todo esto? Ese es nuestro desafío en este MOOC. Trabajaremos el factor clave para desarrollar experiencias memorables: el factor humano.

En este curso de administración abordaremos:

Al factor humano como inversión rentable
La importancia del buen diseño de atracción del talento
La política de selección y contratación
Las remuneraciones y la retención
La formación y la motivación

Reconoceremos las diferencias entre los modelos de control y participación, aprendiendo la estrategia de dar poder de decisión a los colaboradores, reconociendo cuáles son sus beneficios e implicancias. Por último ponderaremos cómo afecta la satisfacción y retención del cliente según las diferentes políticas de Recursos Humanos.
This course is part of the Gestión de servicios: diseño de experiencias exitosas MicroMasters program.

What you'll learn

Diseño de atracción y selección del talento
El círculo virtuoso de una cultura organizacional centrada en los colaboradores
Gestión del cambio y liderazgo organizacional
Habilidades estratégico directivas y herramientas de escucha activa y feedback
Los ciclos de falla, mediocridad y éxito con sus momentos de verdad para coordinar acciones y relacionarnos con clientes promotores

Syllabus

Módulo 1: El factor humano en el círculo virtuoso de la cultura organizacional
Módulo 2: Gestión del cambio y liderazgo organizacional
Módulo 3: Habilidades Estratégicas, atributos culturales
Módulo 4: Ciclos de vida del cliente interno y externo. Ciclo de coordinación de acciones.

Go to Class

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