EdX

Gestión de personas: Recursos Humanos (edX)

Offered by Universidad de Córdoba, UNCordobaX,
Gestión de personas: Recursos Humanos (edX)

Eneste curso en línea te ayudaremos para que aprendas a observar, analizar y diseñar experiencias memorables para el cliente interno que impactarán en la fidelización incremental del cliente externo.

Class Deals by MOOC List - Click here and see EdX's Active Discounts, Deals, and Promo Codes.

La disposición al servicio se puede medir y predice la efectividad del servicio. Las personas más felices, más positivas sobre ellas mismas y sobre su entorno, son más felices en el trabajo y los empleados más satisfechos producen también clientes más satisfechos.” Benjamín Schneider y David E. Bawer… Pero, ¿cómo lograr todo esto? Ese es nuestro desafío en este MOOC. Trabajaremos el factor clave para desarrollar experiencias memorables: el factor humano.

En este curso de administración abordaremos:

  • Al factor humano como inversión rentable
  • La importancia del buen diseño de atracción del talento
  • La política de selección y contratación
  • Las remuneraciones y la retención
  • La formación y la motivación

Reconoceremos las diferencias entre los modelos de control y participación, aprendiendo la estrategia de dar poder de decisión a los colaboradores, reconociendo cuáles son sus beneficios e implicancias. Por último ponderaremos cómo afecta la satisfacción y retención del cliente según las diferentes políticas de Recursos Humanos.
This course is part of the Gestión de servicios: diseño de experiencias exitosas MicroMasters program.

What you'll learn

  • Diseño de atracción y selección del talento
  • El círculo virtuoso de una cultura organizacional centrada en los colaboradores
  • Gestión del cambio y liderazgo organizacional
  • Habilidades estratégico directivas y herramientas de escucha activa y feedback
  • Los ciclos de falla, mediocridad y éxito con sus momentos de verdad para coordinar acciones y relacionarnos con clientes promotores

Syllabus

Módulo 1: El factor humano en el círculo virtuoso de la cultura organizacional
Módulo 2: Gestión del cambio y liderazgo organizacional
Módulo 3: Habilidades Estratégicas, atributos culturales
Módulo 4: Ciclos de vida del cliente interno y externo. Ciclo de coordinación de acciones.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Strategic Management: From Intuition to Insight (edX) EdX
RWTH Aachen,RWTHx

Strategic Management: From Intuition to Insight (edX)

Management & Leadership Business

Help your organization prosper in times of transition with engaging in rigorous strategic analysis to complement your intuition with the deep insights needed. Learn how to design effective strategy processes and to spot fundamental market and technology changes in your industry.

Self Paced
Self-Paced
Strategy Strategic Management Managing Technology & Innovation: How to deal with disruptive change MicroMasters
Details
People Management (edX) EdX
Indian Institute of Management, Bangalore,IIMBx

People Management (edX)

Management & Leadership

Learn to be a better manager by developing leadership and communication skills designed to turn first time managers into great team leaders. Do you aspire to be an ideal people manager? The journey from being an individual contributor to a people manager requires significant personal development and growth.

Self Paced
Self-Paced
Management Leadership Communication
Details
Human Resources Analytics (Coursera) Coursera
University of California, Irvine

Human Resources Analytics (Coursera)

Management & Leadership Business

With advances in technology and cloud computing, there are now numerous data sources available to guide decision-making and drive organizational success. Harvesting the right kind of data requires that HR teams possess strong analytical skills; high-performing HR teams know that their function is to leverage data as a “decision science” by identifying metrics and data sources that deliver organizational insights. In order to do so, HR must ensure that metrics and measures are used effectively to achieve strategic goals.

Oct 5th 2026
4 Weeks
Staffing Human Resources HR
Details
The Manager's Toolkit: A Practical Guide to Managing People at Work (Coursera) Coursera
University of London,Birkbeck, University of London

The Manager's Toolkit: A Practical Guide to Managing People at Work (Coursera)

Management & Leadership Business

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.

Sep 28th 2026
5-12 Weeks
Management Workplace Leadership
Details
Information Systems Auditing, Controls and Assurance (Coursera) Coursera
The Hong Kong University of Science and Technology - HKUST

Information Systems Auditing, Controls and Assurance (Coursera)

Security & Networking

Information systems (IS) are important assets to business organizations and are ubiquitous in our daily lives. With the latest IS technologies emerging, such as Big Data, FinTech, Virtual Banks, there are more concerns from the public on how organizations maintain systems’ integrity, such as data privacy, information security, the compliance to the government regulations. Management in organizations also need to be assured that systems work the way they expected. IS auditors play a crucial role in handling these issues.

Oct 5th 2026
4 Weeks
Security Information Technology Risk Management
Details
Lean Six Sigma Program and Project Management (edX) EdX
ISCEA

Lean Six Sigma Program and Project Management (edX)

Engineering Business

Master and apply Lean Six Sigma Methodologies to the basics of Change Management and Sustainability to build Supply Chain. Learners will understand the steps in Project Management related to the Lean Six Sigma Supply Chain process, to reduce the risk of failure in six sigma projects. Gain an understanding of what “Lean” means in Six Sigma and how to drive sustainable process improvement.

Self Paced
Self-Paced
Sustainability Lean Six Sigma Change Management
Details
Manage Team Performance (edX) EdX
University of Adelaide,AdelaideX

Manage Team Performance (edX)

Business

Learn how constructive people management can help to boost individual, team, and organisational performance. Take your people management skills to the next level. No organisation can thrive unless its individuals are thriving too. On this four-week course from the University of Adelaide, you’ll learn how to draw connections between individual, team, and organisational performance, and unlock tangible strategies for optimising all three.

Self Paced
Self-Paced
People Management Team Management Performance Measurement
Details
VITARA – Management stratégique (edX) EdX
International Monetary Fund - IMF,IMFx

VITARA – Management stratégique (edX)

Economics & Finance

Vous êtes cadre au sein d’une administration fiscale et vous souhaitez améliorer vos compétences ou tout simplement découvrir les dernières avancées en rapport avec la gestion d’une administration fiscale ? Alors ce module du cours VITARAx est fait pour vous ! Découvrez en quoi consiste le management stratégique d’une administration fiscale, quels sont les obstacles fréquemment rencontrés par les dirigeants sur le chemin de la réussite et comment éviter les principaux risques lors de la conception et de la mise en œuvre de votre stratégie.

Self Paced
3 Weeks
Strategic Management Tax Administration VITARA
Details
Influence Essentials for Leadership and Marketing (edX) EdX
State Bank of India - SBI

Influence Essentials for Leadership and Marketing (edX)

Business

Discover ‘Influence’– the attribute that can affect emotions and sway individual or group actions. Recognize the subtleties of this attribute and develop the skill to use this understanding to manage people and market to people. Influence plays an important role in nurturing human thoughts, ideas, and concepts. As children, we are influenced by our parents, teachers, and friends. As we grow up, peer influence and other external influences play an important role in our decision making.

Self Paced
Self-Paced
Marketing Interactive Leadership
Details