EdX

Gestión de personas: Recursos Humanos (edX)

Offered by Universidad de Córdoba, UNCordobaX,
Gestión de personas: Recursos Humanos (edX)

Eneste curso en línea te ayudaremos para que aprendas a observar, analizar y diseñar experiencias memorables para el cliente interno que impactarán en la fidelización incremental del cliente externo.

Class Deals by MOOC List - Click here and see EdX's Active Discounts, Deals, and Promo Codes.

La disposición al servicio se puede medir y predice la efectividad del servicio. Las personas más felices, más positivas sobre ellas mismas y sobre su entorno, son más felices en el trabajo y los empleados más satisfechos producen también clientes más satisfechos.” Benjamín Schneider y David E. Bawer… Pero, ¿cómo lograr todo esto? Ese es nuestro desafío en este MOOC. Trabajaremos el factor clave para desarrollar experiencias memorables: el factor humano.

En este curso de administración abordaremos:

  • Al factor humano como inversión rentable
  • La importancia del buen diseño de atracción del talento
  • La política de selección y contratación
  • Las remuneraciones y la retención
  • La formación y la motivación

Reconoceremos las diferencias entre los modelos de control y participación, aprendiendo la estrategia de dar poder de decisión a los colaboradores, reconociendo cuáles son sus beneficios e implicancias. Por último ponderaremos cómo afecta la satisfacción y retención del cliente según las diferentes políticas de Recursos Humanos.
This course is part of the Gestión de servicios: diseño de experiencias exitosas MicroMasters program.

What you'll learn

  • Diseño de atracción y selección del talento
  • El círculo virtuoso de una cultura organizacional centrada en los colaboradores
  • Gestión del cambio y liderazgo organizacional
  • Habilidades estratégico directivas y herramientas de escucha activa y feedback
  • Los ciclos de falla, mediocridad y éxito con sus momentos de verdad para coordinar acciones y relacionarnos con clientes promotores

Syllabus

Módulo 1: El factor humano en el círculo virtuoso de la cultura organizacional
Módulo 2: Gestión del cambio y liderazgo organizacional
Módulo 3: Habilidades Estratégicas, atributos culturales
Módulo 4: Ciclos de vida del cliente interno y externo. Ciclo de coordinación de acciones.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

People Management (edX) EdX
Indian Institute of Management, Bangalore,IIMBx

People Management (edX)

Management & Leadership

Learn to be a better manager by developing leadership and communication skills designed to turn first time managers into great team leaders. Do you aspire to be an ideal people manager? The journey from being an individual contributor to a people manager requires significant personal development and growth.

Self Paced
Self-Paced
Management Leadership Communication
Details
People analytics and reporting (edX) EdX
Stellenbosch University,StellenboschX

People analytics and reporting (edX)

Management & Leadership Business

One of the most critical challenges Human Resource (HR) professionals grapple with during these unprecedented times is whether human capital solutions enable managerial decision-making and enhance the value of people’s intangible assets. This course provides participants with data-driven and evidence-based decision-making competencies required to analyse the contribution of human capital to the business.

Self Paced
Self-Paced
Human Resources People Analytics Strategic Human Resources Management Professional Certificate
Details
Business Implications of AI: Full course (Coursera) Coursera
EIT Digital

Business Implications of AI: Full course (Coursera)

Business

In this course you will learn what Artificial Intelligence is, from a leaders point of view. How shall we, as leaders, understand it from a corporate strategy point of view? What is it and how can it be used? What are the crucial strategic decisions we have to make, and how to make them? What consequences can we expect if we decide on doing AI-projects and what kind of competences do we need? Where shall we start, and what could be a good second as well as third step? What implications for the organization can we expect? These are the questions answered in this course.

Nov 30th 2026
4 Weeks
Business Artificial Intelligence Project
Details
Manage Team Performance (edX) EdX
University of Adelaide,AdelaideX

Manage Team Performance (edX)

Business

Learn how constructive people management can help to boost individual, team, and organisational performance. Take your people management skills to the next level. No organisation can thrive unless its individuals are thriving too. On this four-week course from the University of Adelaide, you’ll learn how to draw connections between individual, team, and organisational performance, and unlock tangible strategies for optimising all three.

Self Paced
Self-Paced
People Management Team Management Performance Measurement
Details
Strategic Management (edX) EdX
Indian Institute of Management, Bangalore,IIMBx

Strategic Management (edX)

Management & Leadership

Learn how a manager or CEO develops a business strategy, including analyzing the market and creating competitive advantage. In this business and management course, you will develop a strong understanding of how firms compete by learning about important analytical approaches that underlie business strategy.

Self Paced
Self-Paced
Business Management Strategy
Details
Lean Six Sigma Program and Project Management (edX) EdX
ISCEA

Lean Six Sigma Program and Project Management (edX)

Engineering Business

Master and apply Lean Six Sigma Methodologies to the basics of Change Management and Sustainability to build Supply Chain. Learners will understand the steps in Project Management related to the Lean Six Sigma Supply Chain process, to reduce the risk of failure in six sigma projects. Gain an understanding of what “Lean” means in Six Sigma and how to drive sustainable process improvement.

Self Paced
Self-Paced
Sustainability Lean Six Sigma Change Management
Details
Developing Your Personal Leadership Style (edX) EdX
Indiana University,IUx

Developing Your Personal Leadership Style (edX)

Management & Leadership Business

The most effective management starts from the inside – only those who know and can manage themselves will be able to effectively manage others. This course focuses on your own self- awareness and emotional intelligence, living your values, and leading change. You will be introduced to tools that help you assess your own style and values, authentically portray who you are, be an effective change agent and seek the joy and peace of mind that comes from personal success in a management role.

Self Paced
Self-Paced
Management Leadership Emotional Intelligence
Details