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Building Your Leadership Skills (Coursera)

When taking this course, you will raise your own self-awareness and gain self-confidence for a better leadership. You will discover a new approach to leadership based on trust and sense. The “Savoir-Relier” leadership, a new approach of leadership, taught to HEC MBA’s student and top executives, enables better team [...]

Speaking and Presenting: Conversation Starters (Coursera)

This course will teach you how to build persuasive surprises into your presentations, the kind of surprises that will change how your audience sees a particular situation or proposal and then gets them talking—in a good way. It will also identify several techniques you can use to start (and [...]

Academic Discussions in English (Coursera)

This is the third course in the Learn English: Advanced Speaking and Listening specialization. In this class you will learn about different types of conversations you will have in academic settings. You will also learn some strategies for helping you understand other people's meaning and for helping you express [...]

Leadership and Influence (Coursera)

The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team's future, and your organization's future. Make a plan for yourself that will [...]

Coaching Conversations (Coursera)

Throughout the Coaching Skills for Managers specialization, we’ve discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice and examine great examples of common coaching conversations! This course builds on all previous courses in the [...]

Effectively delivering the news to your audience (Coursera)

Being a successful journalist is more than hunting down information. How journalists process the information, then put it together, are key steps for news reports. You will learn the process, planning, requirements of how journalists develop their news reports. There are many ways to report news reports, and you [...]

Designing and Implementing Your Coaching Strategy (Coursera)

In order to be an effective manager in increasingly fast-paced and complex organizational environments, coaching skills to develop and get the best work out of employees has become essential. Throughout the Coaching Skills for Managers specialization, we’ve discussed many topics for improving coaching conversations with our employees. It is [...]

Having Difficult Conversations in the Virtual World (edX)

Having the skills to engage in difficult conversations in the virtual world can support you in both work and personal situations. Having a difficult conversation can be difficult, but it's an essential leadership skill for good relationships and the growth and development of good teams--whether at work, in volunteer [...]

Effective Questioning for Call Handlers (FutureLearn)

Jul 26th 2021
Effective Questioning for Call Handlers (FutureLearn)
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Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety. How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect [...]