Effective Questioning

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Ask Questions to Make Data-Driven Decisions (Coursera)

May 10th 2021
Ask Questions to Make Data-Driven Decisions (Coursera)
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This is the second course in the Google Data Analytics Certificate. These courses will equip you with the skills needed to apply to introductory-level data analyst jobs. You’ll build on your understanding of the topics that were introduced in the first Google Data Analytics Certificate course. The material will [...]
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Effective Questioning for Call Handlers (FutureLearn)

Mar 22nd 2021
Effective Questioning for Call Handlers (FutureLearn)
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Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety. How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect [...]
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