MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
What you'll learn
- This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
- We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Syllabus
Welcome to the Samsung Galaxy
This week will focus on the background of Samsung. We will introduce the staples of Samsung devices and provide resources for a deeper understanding of what a Samsung customer may be experiencing.
Troubleshooting and Types of Repairs
This module is all about troubleshooting devices in need of Level 1 support.
Device Intake and The Customer's Journey
This module details every part of the interaction with the customer. It covers customer check-in and check-out, troubleshooting, and how to prep the device for repair.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.