Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera)
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This course suggests why companies should be customer centric. Customer centricity provides a number of competitive advantages including revenue growth and cost reduction. The key concept is customer lifetime value (CLV) For example, a typical household spends more than $500,000 over 15 years at nearby grocery stores. Customer centricity [...]
Sep 23rd 2024