Communication

Welcome to the " Verbal Communications and Presentation Skills" course! Effective communication skills are vital in both professional and personal spheres. Imagine the confidence and comfort you would feel when communicating with colleagues, bosses, customers, prospects, or clients. This course empowers you to develop the necessary skills to become [...]

The Role of Media is designed to provide learners with a comprehensive understanding of the news, journalism and how to effectively deal with the press.

Crisis Communications is designed to empower professionals with the knowledge and skills to effectively navigate and respond to crisis situations through interviews.

This course is for talent acquisition professionals who are looking to improve their onboarding by developing a structured onboarding process. According to a study by the Wynhurst Group, when employees go through structured onboarding, they are 58% more likely to remain with the organization after three years. Finding and [...]

Project management is a highly valued skill that provides a structured approach to managing projects. Communication, stakeholder management, leadership skills are core to any project manager's success. This course is intended for anyone interested in project management, be it a beginner or an experienced professional looking to switch or [...]

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will [...]

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses [...]

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, [...]

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity [...]

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate [...]