Speak English Professionally: In Person, Online & On the Phone (Coursera)

You will review and practice how to give information and respond to requests on the phone. You will study and role play effective interviewing. You will prepare and give a sales “pitch”, introducing a product or service. Throughout the course, you will change how you speak English and you will become more fluent and accurate when you speak. You will demonstrate culturally appropriate body language and tone. As you work through the course, you will complete self- and peer-evaluations. Through a combination of lectures, comprehension and vocabulary quizzes, practice and performance, you’ll gain the skills and confidence to communicate well in English, anywhere in the world.
By the end of this course you will:
• Change how you speak English
• Improve your pronunciation and fluency
• Increase your English vocabulary
• Identify how culture influences your speech
• Use culture to help you speak correctly
• Demonstrate the best body language for different cultural settings
• Know statements, questions and responses for different settings and situations
Course 2 of 4 in the Improve Your English Communication Skills Specialization.

Syllabus

WEEK 1
Communicate in Person: The Power of Face to Face Connections
Through the lessons this module, you will be able to work on professional conversational vocabulary and proper word stress and intonation. After the final lesson you will be able to present a short "Elevator Speech."

WEEK 2
Meet and Talk Online
This module looks at group discussion situations with the focus on video conferencing. By looking at various scenarios, you will learn key language for group discussion as well as gain some business etiquette.

WEEK 3
Powerful Phone Talk
In this module, you will improve language use and pronunciation for phone conversations. Trickier pronunciation distinctions in can/can't and numbers will be the focus for pronunciation.

WEEK 4
Keys to a Strong Interview
Through the lessons in this module, you will be able to prepare yourself better for an interview in English. The three lesson will focus on improving your body language, pronunciation for -ed and -s ending words, and a practice interview questions.

WEEK 5
Put It All Together: Presentations
In this final module, you will have the chance to put all your newly gained language skills together into a presentation. The two lessons will help you organize and deliver your best presentation.