Coursera

Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails (Coursera)

Offered by University of Washington,

This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.

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By the end of this lesson, you will be able to:

Distinguish between formal and informal language
Distinguish between direct and indirect language
Choose the appropriate tone based on your relationship with your recipient, the context, and request

Syllabus

WEEK 1
Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails
This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to: (1) Distinguish between formal and informal language; (2) Distinguish between direct and indirect language; and (3) Choose the appropriate tone based on your relationship with your recipient, the context, and request.

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