Intercultural Communication at Work – Land the job and do it well (edX)

In a market with rising diversity and uncertainty, employers are not only seeking candidates with intelligence and emotional abilities, but also looking for individuals who are culturally sensitive and resilient. Intelligence quotient, emotional quotient, cultural quotient and adversity quotient are, therefore, among the fundamentals of effective professional communication in a culturally diverse workplace.
Against this backdrop, this course aims to guide job applicants from landing a choice position to performing professionally at work. Topics 1 and 2 facilitate the acquisition of professional communication skills associated with personal branding, CV writing and interview skills. Topics 3, 4 and 5 look into relationship building, teamwork, conflict management, negotiation and presentation which are crucial to building and sustaining professional credibility.

What you'll learn
By the end of the course, participants should be able to:

• Identify their values, strengths and weaknesses using the IQ-EQ-AQ-CQ framework
• Apply strategic language to craft their personal brand for the workplace through their resume, cover letter and LinkedIn profile
• Demonstrate effective verbal and non-verbal communication in professional settings
• Distinguish cultural nuances in professional communication and adapt effectively to different organizational settings
• Build credibility through effective communication in a culturally diverse workplace
• Communicate effectively to facilitate teamwork, negotiate and manage conflict in different cultural contexts
• Craft and deliver audience-centric and persuasive presentations

Syllabus

Topics

1. Crafting a professional resume and cover letter
2. Preparing for an interview
3. Building credibility in a diverse and evolving workplace
4. Working in teams, managing conflict and negotiation
5. Presenting persuasively in the workplace