Communication in the 21st Century Workplace (Coursera)

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall.

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Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

Upon completing this course, you will be able to:

1. Define communication and its role in the workplace

2. Describe benefits of effective communication in the workplace

3. Identify and explain most common audiences and techniques for communicating with each audience

4. Identify and solve common obstacles to effective communication

5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager

6. Discuss the best approaches and communication techniques for delivering bad news to your manager

7. Describe ways to make positive connections with your staff.

8. Discuss techniques for deciphering the communication styles of executive managers

9. Discuss techniques for identifying the characteristics and drivers of executive managers

10. Discuss techniques for persuading executive management

11. Identify best practices for working successfully with virtual/remote teams

12. Apply proven techniques for effective conference calls and webinars
What You Will Learn

- Understand the benefits of effective communication in the workplace

- Identify and solve common obstacles to effective communication

- Decipher the communications styles of executive managers

- Apply proven techniques for effective conference calls and webinars

Course 1 of 1 in the Career Success Specialization

Syllabus

WEEK 1: Communicating With Peers

WEEK 2: Communicating With Your Manager

WEEK 3: Communicating With Executives

WEEK 4: Communicating With Your Direct Reports

Career Success Specialization

Business Communication

Coursera Plus

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MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Course Auditing

Coursera

University of California, Irvine