A New Communication Framework for Healthcare (Coursera)

Research shows that when we hear a story, our brain begins to sync with the storyteller. We quickly make connections drawn from our own lives and can fill in other aspects in a story like meaning, emotion, narrative trajectory and so on.

As the listener, it’s relatively easy to hear a story and imagine, empathize and even come up with possible solutions to alleviate pain. But not so easy when you are the provider—and part of the story itself. Why is that? Why can we do it from a distance, but it’s so difficult to see when we are one of the people in the story? This course discusses these questions.

Join palliative care physician Dr. Kathryn Winters, along with the Sanford Institute’s Center for Compassionate Communication at UC San Diego Health, for this fascinating, personal and instructive lesson on how to better understand the stories involved in clinical care—both provider and patient.

What You Will Learn

You will learn compassionate communication skills through the use of practices and theories rooted in the arts, humanities, theater and journalism.

Syllabus

WEEK 1: Module 1: Foundations in Compassion

WEEK 2: Module 2: Inclusiveness and Identity

WEEK 3: Module 3: Speaking Plainly

WEEK 4: Module 4: The Clinical Story

WEEK 5: STAFF SANDBOX