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Contact Center AI: Conversational Design Fundamentals (Coursera)

Mar 25th 2024
Contact Center AI: Conversational Design Fundamentals (Coursera)
Course Auditing
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Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to Contact Center AI and [...]

Developing the SIR Model (Coursera)

Compartmental modelling is a cornerstone of mathematical modelling of infectious diseases and this course will introduce some of the basic concepts in building compartmental models, including how to interpret and represent rates, durations and proportions. You'll learn to place the [...]

Research Report: Delivering Insights (Coursera)

You have completed all the hard work of conducting your internal, secondary, and primary research. You have analyzed all the data and are able to formulate insights and recommendations based on your research proposal. But what is the best way to present your findings and be able to make [...]

Communicating Data Insights with Tableau (Coursera)

The Communicating Data Insights with Tableau Course focuses on reporting best practices using Tableau. You will learn how to create interactive dashboards and craft compelling presentations based on your data analysis. This course will also teach you best practices for data storytelling to convey business insights and provide stakeholders [...]

Otimizando o Marketing Digital (Coursera)

Nossas boas-vindas ao Curso Otimizando o Marketing Digital. Neste curso, você terá contato com diversas discussões que contribuem para o entendimento de como otimizar o marketing digital. Ao final deste curso, você será capaz de pensar holisticamente, de forma a otimizar campanhas, analisar tendências, gerar insights e relacionar o [...]

Beyond the Financials: Insights, Analysis and Valuations (Coursera)

The objective of this course is to provide you with the knowledge and skills necessary to analyze, interpret, understand and use financial information to make informed decisions. We will discuss financial reporting from a user’s perspective, use a variety of tools to break apart financial reports into meaningful [...]

Analyze Data (Coursera)

This course is designed for business professionals that want to learn how to analyze data to gain insight, use statistical analysis methods to explore the underlying distribution of data, use visualizations such as histograms, scatter plots, and maps to analyze data and preprocess data to produce a dataset ready [...]

Contact Center AI: Operations and Implementation (Coursera)

In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight [...]

Creativity unwrapped: discover what creativity is (Skillshare)

Self Paced
Creativity unwrapped: discover what creativity is (Skillshare)
Free Course
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Take a whistle-stop tour of what creativity is, what it means to different people and where it comes from. In this short 14-minute class with marketing and creativity expert, Kevin Mann, you’ll look at different definitions, challenge some common beliefs and get a chance to uncover what is creative [...]

Meditation Startup Class (Skillshare)

Self Paced
Meditation Startup Class (Skillshare)
Free Course
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This is a crash course in teaching you how to start a daily and correct meditation practice which will help you in your work and in life. This Course is a must for anyone who wishes to practice meditation effectively. You will learn powerful skills in ancient meditation techniques [...]