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Contact Center AI: Conversational Design Fundamentals (Coursera)

Dec 4th 2023
Contact Center AI: Conversational Design Fundamentals (Coursera)
Course Auditing
Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to Contact Center AI and [...]

Create Your First Chatbot Using Google Dialogflow (Coursera)

In this one hour long guided project, we are going to create a chatbot which will assist the customers of a Burger Shop to place their order. For creating the chatbot we are going to use Google Dialogflow. Google Dialogflow is a natural language understanding platform used to design [...]