Customer Journey Map

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Foundations of Digital Marketing and E-commerce (Coursera)

Apr 1st 2024
Foundations of Digital Marketing and E-commerce (Coursera)
Course Auditing
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This is the first of seven courses in the Google Digital Marketing & E-commerce Certificate, which will equip you with the skills you need to apply to entry-level roles in these fields. People who work in digital marketing and e-commerce help their organizations attract new customers, engage customers through [...]

UX Design Strategy and Application: Customer Journey Mapping (FutureLearn)

May 23rd 2022
UX Design Strategy and Application: Customer Journey Mapping (FutureLearn)
Course Auditing
Categories
Effort
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Explore customer journey mapping and its role in ensuring quality user experience. Discover the principles of UX design. UX design adds business value at all levels and across all teams, as it fosters collaborative thinking, drives engagement and ensures greater business value.

How to Enhance Your Creative Empathy (FutureLearn)

May 23rd 2022
How to Enhance Your Creative Empathy (FutureLearn)
Course Auditing
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Better understand different types of audience and build empathy with your customers through your creative work. Connect with your target customers and get better results with your work. At the heart of all brilliant, commercial creativity lies people. An end audience who you, as a creative, need to connect [...]
May 23rd 2022
Course Auditing
69.00 EUR

Build a Customer Journey Map with UXPressia (Coursera)

Using UXPressia, you will create a customer journey map for a user who wishes to buy a car online. This process is important because it helps various teams across a company gain a better understanding of the experience prospective customers have with their products, with a view to improving them.