Operations Management (Coursera)

This course is part of the Supply Chain & Operations Specialization.

Syllabus

Week 1 - Introduction

Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis

Week 2 - Operations strategy

The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy

Week 3 - Service operations management

Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems

Week 4 - Theory of Constraints

The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement

Week 5 - Process improvement

Process analysis concepts and tools, Quality management concepts and tools.