Low Intermediate English: Shopping & Customer Service (Coursera)

Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.

Course 5 of 7 in the English Language Skills A2-B1 CEFR: Low-Intermediate Specialization.

What You Will Learn

- Describe your overall shopping behaviors and preferences.

- Share opinions on products, services, and places.

- Understand a variety of customer service interactions.

- Respond to customer inquiries and complaints.

Syllabus

WEEK 1

Course Introduction & Voxy Orientation

This week, you will learn about this course and understand how to use Voxy's innovative platform.

WEEK 2

Going Shopping

This week, you will describe where, when, why, and how you shop the way you do.

WEEK 3

Reviews

This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.

WEEK 4

Contacting Customer Service

This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.

WEEK 5

Helping Customers in Person

This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.

WEEK 6

Course Project: Independent Study

This week, you will have the chance to choose the topic you study for your End of Course project.