Network Support Fundamentals (Coursera)

Ideal for beginners aiming for an entry-level IT career or current IT professionals seeking to enhance their network support skills, this online training paves the way for the industry-standard CompTIA Network+ certification, a credential that can significantly elevate your career trajectory.
The Network Support Fundamentals course covers various essential topics, such as enterprise network application basics, network operations support skills and network troubleshooting. Additionally, you'll gain practical skills in enterprise network security, using performance monitoring tools and troubleshooting techniques.
This course can be completed at your own pace and is part of the broader CompTIA a+_ network specialization. Its practical approach sets this course apart from other beginner IT courses. Upon completion of the specialization, you'll possess the foundational knowledge required to confidently progress to training for CompTIA Network+, leading to certification and an entry-level IT networking job.
In 2023, the United States will have more than 135,900 job postings for open IT networking jobs, with a large portion requiring the highly-regarded CompTIA Network+ certification. The cherry on top? Networking professionals in the United States are projected to earn an annual median salary of $90,520, which is 95% higher than the median national wage for all occupations, according to the CompTIA IT Salary Calculator and the U.S. Bureau of Labor Statistics (BLS).
This course is part of the CompTIA a+_ network Specialization.

What you'll learn

• Acquire skills to provide enterprise network security, a key aspect of network support
• Learn to use performance monitoring tools for effective network operations support
• Understand and apply network troubleshooting techniques for efficient problem-solving

Syllabus

Module 1: Enterprise Network Application Fundamentals
Enterprise networks are the IT infrastructure used by midsize and large organizations, and they are everywhere in the modern IT field. In this module you will expand your understanding of larger networks by identifying network security operations, understanding authentication standards, and using application protocols.

Module 2: Network Operations Support Fundamentals
Cybersecurity controls are integral to network operations and rely on a security professional with a strong knowledge of how networks function. This module will introduce you to network documentation and performance monitoring.

Module 3: Network Troubleshooting Fundamentals
Enterprise network support staff provide services to a wide range of customers, both internal and external. In this module you will learn the basics of help desk support, including documentation, using support tools, and using a standardized troubleshooting method.