Empathy

With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire [...]

Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course focuses on the process of managing enterprise risk, in which understanding both data and stakeholder enriches each step.

In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts. [...]

This nontechnical course provides an overview of artificial intelligence advancements and the ethical challenges we now face as we navigate the development, implementation, and ubiquitous global use of AI.

This course is for anyone that wants to learn more about bias and how it can affect business, relationships, and communities. The course begins with an exploration of the word bias and its many definitions. The course then covers workplace bias and strategies for overcoming personal bias. The course [...]

Sexual harassment is an urgent and critical issue that affects individuals in various situations, from workplaces to educational institutions. This course, Understanding and Preventing Sexual Harassment, is designed to equip learners to enhance awareness of sexual harassment, report incidents of sexual harassment provide essential support to victims, advocate for [...]

As clinical care providers, we shoulder the stories of many patients. Because we’re usually in a rush, we don’t have the luxury of finding out all the information that we would like to. But no matter the situation, our understanding of the human story will determine a great deal [...]

This course provides a comprehensive understanding of Human-Centered Design (HCD) principles and practices. Participants will analyze cognitive and emotional factors influencing decision-making, apply HCD principles in product development, and develop skills in effective user research. They will learn to generate ideas using brainstorming techniques and create prototypes for user [...]