Customer Support

The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and how the [...]

As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities [...]

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.

Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles , ofreciendo a la empresa una visión general de anteriores requisitos de soporte. Usted podrá determinar cuáles departamentos de la empresa están [...]